Paige
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Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.
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I believe I have the same issue. I can scroll up and down, but not side to side. I have to increase the width of the glyph window to see the entire font, otherwise the characters flow off to the right and are not accessible. It occurs with every font. I am using CC 2018, Indesign 13.1