Neil Daane

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    49 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

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    Neil Daane commented  · 

    Hello,

    Working with the user, we were unable to use the "Pre-Release\Beta InDesign CC 2019" 'fix' to resolve the issue - this is because of the version conflict when opening files between different versions of IDCC.

    It is not feasible for the client's company to all upgrade to the beta version to resolve one user's issue - especially not when they communicate with people outside their company to view InDesign CC files, and we cannot expect out-of-company users to also use the beta build.

    IS it possible this will be patched in the 2018 version of Adobe InDesign Creative Cloud?

    Neil Daane supported this idea  · 
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    Neil Daane commented  · 

    I have a user with this issue as well - the "mouse displacement" happens when the user's HP laptop is plugged into their docking station while InDesign is open, adding another monitor. It effects the Menu Bar, when the drop-downs are present. Before clicking to make the drop-downs appear. the menu bar behaves normally. The only temporary fix is a full restart of the user's machine, which is irritating to the user and impractical.

    inDesign CC, Ver. 13.1 x64
    Windows 10 Pro, 1803 (OS Build 17134.228)
    Both monitors are 1920x1080p
    Monitor 1 is laptop monitor, inbuilt, 125% scaling set
    Monitor 2 is a Viewsonic VA2746 series monitor

    When the issue was triggered, I moved InDesign's window from Monitor 1 to 2. Monitor 1 appeared to have a greater "displacement" effect than Monitor 2. Other than that, the issue is identical to the video clips in the OP.

    I will try the Beta version and test with the user soon, I'll add a note to follow-up if it doesn't work.

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