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Irene

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    As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

    Of the responses we have received, the conclusion we’ve come to is:
    This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

    Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

    However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
    A) a test file,
    B) detailed steps to replicate the issue
    C) any…

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    Irene commented  · 

    I just lost 3 hours worth of work in InDesign because of this issue. Apparently it goes all the way back to 2013?? Really?? ADOBE PLEASE FIX THIS. I am on the latest version of Windows 10 on a MS Studio Pro, Adobe CC and InDesign. English US Version. No wacom but I do have the Studio pen stylus.

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