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12 votesClosed: Different Product · Abhinav Kaushik responded
Thank you for your patience all this while, We have concluded our investigation into the issue and below is our finding.
This issue is due to the use of a specific version of Extensis Universal Type client: version 6.1.6.
The issue is reproducible only with Id 2018 as Extensis UTC 6.1.6 is not compatible with Id 2019.
If you are using Extensis UTC 6.1.6 with InDesign 2018 please use any other version of Extensis UTC which is compatible with Id 2018 to avoid this issue.
Or you can upgrade to Id 2019 and used compatible version of Extensis UTC.
An error occurred while saving the commentAnonymous supported this idea ·
I can confirm that when I rolled back to 6.1.5 the problem was indeed fixed.