Marina Kirsch

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    52 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

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    Marina Kirsch commented  · 

    I seem to have solved this slowness problem with InDesign. I sometimes had the spinning wheel for 4-5 minutes or longer—impossible to get work done! I did two things thanks to other comments found online. I disabled all fonts except the ones I need right away (leaving only 7 fonts activated). I also saved the document I'm working on in IDML format, then reopened it and resaved it in InDesign CC format. It now runs like a charm. I intend to activate fonts selectively from now on.

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    Marina Kirsch commented  · 

    InDesign is now so slow that I have a hard time using it as a graphic designer. I can't rationalize to my customers the very long time it takes to complete layouts. I spend more time watching the spinning wheel than actually getting work done—sometimes 30 seconds or more and this is after only clicking in the document or making one small change. I use the latest version of ID CC and have an older iMac with MacOS Sierra 10.12.6. Does High Sierra help? Please help!

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