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Ariana Dufour

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  1. I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .

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    218 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

    Of the responses we have received, the conclusion we’ve come to is:
    This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

    Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

    However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
    A) a test file,
    B) detailed steps to replicate the issue
    C) any…

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    Ariana Dufour commented  · 

    We save files directly into a folder in our Dropbox drive which would be syncing at any given time to Dropbox's servers.

    When the alert is thrown I am not able to Save As or Save A Copy, those options are disabled in the File menu.

    Ariana Dufour supported this idea  · 
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    Ariana Dufour commented  · 

    Save function stops working mid-production. While working on a document, InDesign version 13.0 stops allowing me to save my work. Usually I use the short-key Cmd+S periodically throughout my workflow. Using the short-key doesn't produce any noticeable save or error until I go to close the tab. At that point I get a prompt asking if I'd like to save my file. When I click save an error appears saying file cannot be saved. If I go to the File menu all save options are grayed out. I am forced to lose all work on my file since last save which can be at various points in my workflow since I cannot tell at what point my save function stopped working. I'm not sure if this is a bug from the latest update to InDesign (13.0), this same issue happens to my other designer on staff as well. This issue does not happen with every document I work with, I can't seem to pinpoint what triggers it.

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