Jerry Jurkiewicz

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    77 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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    Jerry Jurkiewicz commented  · 

    John, are you using external monitors? Or just the laptop's 4K display?

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    Jerry Jurkiewicz commented  · 

    Abhinav,

    The user I'm working with is using a Surface Book (3000x2000 resolution display) and a Surface Dock connected to two external displays (1920x1080). It would be good to know if other none-Surface users are using external displays. I've noticed that laptops with ultra high resolution displays that are connected to external displays sometimes introduce problems where programs do no display correctly. I've also noticed that these display issues go away when restarting the laptop with the external displays connected. In the case of InDesign, something gets changed indefinitely in the preferences files which retains the problem of the scroll bars disappearing. So a good way to try and replicate this issue is to use a InDesign project with many pages, on a high resolution laptop such as a Surface Pro/Book, connected to one or more external displays with lower resolution. While working in InDesign on this type of setup, disconnect the external monitors temporarily. Try minimizing and maximizing the program. Try working within the pages palette. That's all I can advise at this time, as we still haven't identified the root cause.

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    Jerry Jurkiewicz commented  · 

    Abhinav, please test InDesign with Windows screen scaling set to 200% to try and replicate the problem. This seems to be affecting users with ultra high resolution displays (Surface Pro/Book, MSI 4K dispalys)

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    Jerry Jurkiewicz supported this idea  · 
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    Jerry Jurkiewicz commented  · 

    Jon Whitaker is using a Surface Pro, and Rex is using and MSI GS60. Both of which have ultra high resolution displays and leverage Windows 10 screen scaling to magnify the display. I'm almost certain this bug is related to screen scaling in Windows 10. It will effect users that have the setting "Change the size of text, apps, and other items" set to something something over 125%, in Windows Display settings.

    Trashing InDesign Preferences does temporarily resolve the problem until the preference file becomes corrupted. There are 2 files that need to be renamed or deleted:

    C:\Users\[User Name]\AppData\Roaming\Adobe\InDesign\Version [#]

    File Name: InDesign Defaults

    Local Cached Data Folder:

    C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\en_US\Cache\

    File Name: InDesign SavedData

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    Jerry Jurkiewicz commented  · 

    Hi Jon,

    I have a hunch that this is somehow related to Windows 10 screen scaling. I have a user on a Surface Book and is also experiencing this exact problem. He is using native resolution (3000x2000) and screen scaling is set to 200% by default. As a workaround, you can trash your preferences files (just google "trash preference files indesign"). You can also try keeping good copies of the preference files and replace them when the scroll bar disappears.

    Advice:

    1. Do not dock or undock your Surface Pro while inDesign is open.
    2. Make sure your Surface Pro is off before docking
    3. If your Surface Pro was in sleep mode or not shutdown before docking, restart the Surface Pro while docked before opening and using inDesign.

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