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Sarah Godlin

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    We’ve seen this issue happen when you have the same Font already installed on your machine.

    So you may try going to where your Fonts are installed on Windows machine – (Control panel > Fonts) and uninstall/remove the Fonts that you are unable to Sync from Adobe Fonts.

    Hopefully, the problem should get resolved.

    Adobe InDesign team

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    Sarah Godlin commented  · 

    These fonts are not already on my machine. They are sometimes available, sometimes not. One off fonts like Chaloops. These are critical to my job. I spend a lot of time re booting the computer, signing in and out, etc, but rely on luck if they are going to sync today or not.

    Sarah Godlin supported this idea  · 

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