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Jeff Ford

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  1. InDesign crashes/freezes on launch all the time

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    66 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

    We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.

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    Jeff Ford commented  · 

    Hello,

    We have just received new Dell 5420's and being corporate they need 2017 Indesign 64bit to work with our other software. The error receiving is the PlugPlugOwl.dll crash which I do know that was fixed in the 2019 version. Also, to get 2017 InDesign to launch we found out you can take the 2019 version of the PlugPlugOwl.dll and replace the 2017 version.

    Now where I am totally lost and have no idea why this makes sense.
    2014 InDesign Works
    2019 InDesign Works
    2017 InDesign 32bit Works without transferring the PlugPlugOwl.dll
    2017 InDesign 64bit does not work at all unless you transfer that .dll

    So, why on god's earth the only thing I need is 2017 InDesign 64bit does not. What is so different from the 32bit InDesign and the 64bit InDesign?

    The question may come up, If the transferring of the PlugPlugOwl.dll from 2019 to 2017 works so what's the problem. The problem when doing this I do not get the option of creating a new document with Template's also it doesn't show the Recent work will appear here like shown in the picture. All I get is a black screen.

    The image is coming from a working 2017 InDesign on a later model Dell.
    We cannot change PC's or upgrade to 2019+, we can not also use the 32bit version due to the other software that is needed for News Papers

    Any Ideas on this?

    Thanks

    Jeff Ford supported this idea  · 

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