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Claire Williams

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  1. InDesign crashes/freezes on launch all the time

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    66 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

    We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.

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    Claire Williams commented  · 

    1. v17.0
    2. Open on 14" MacBook running MacOS Monterey
    3. Expect application to open
    4. Application does not open but gets stuck on loading screen – see pic

    P.S. I have tried restarting the MacBook, reinstalling InDesign and installing an older version of InDesign – v16.4, but have the same result.

    Claire Williams supported this idea  · 

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