Tyler
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The feature you are talking about is called ‘Animated Zoom’ (it’s Mac only feature).
It is turned ON by default on Mac machines having a GPU card with a compatible monitor attached.
Check the Document Name in its tab – does it say ‘GPU Preview’? If not, press Shift+E to switch to this mode.
Also, check under Preferences > GPU Performance and see if ‘Animated Zoom’ is checked ON. It should be enabled for this feature to work.Adobe InDesign team
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I have had this happen many many times on my mac. Most people say go to GPU preferences and click animated zoom. HOWEVER, it is always already active and still not working.
The trick that fixes it every time for me is to shutdown my Mac and then start it up again. Soon as I do that the scrubby zoom works again. Not once have I seen this mentioned in any forum. Drove me nuts forever. Closing just the application and reopening never helped. Only fix for me on a mac with scrubby zoom is restart the machine.