We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.
If you still face a crash issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )
Also, start a new thread providing the necessary information to reproduce the crash and send the
information to firstname.lastname@example.org as well.
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
Adobe InDesign teamAnonymous commented
Since the InDesign 2017.1 update I have been experiencing multiple crashes. From these crashes I have noticed that the Autosave function is not working as it should and within the past couple of weeks I have lost hours worth of work, due to this glitch. The document is only re-opening from the last save point. I am now having to regulary save my work (oldschool). Can you please look into this issue. There are no specific times that crashes occur. The last crash occured when I attempted to scale up an eps image.
PaulAnonymous supported this idea ·