Terry Kauffman

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    0 comments  ·  Adobe InDesign: Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Terry Kauffman shared this idea  · 
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    52 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

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    Terry Kauffman commented  · 

    I started this thread in August of 2017. I updated this issue, for me, on March 16, 2018. My solution documented on this date still stands. I have not had a problem since that date.
    I did try the suggestion from Tom L. I set this preference and turn on the Auto Activation preference in Suitcase for embedded objects. My problem returned immediately.
    My suggestion for anyone with this issue: 1) check your plugins - turn them off and test with a known file with the problem. 2) Look for anything that causes InDesign to sync with any other application, like Tom found. Why the other apps don't do this I don't know but there are different development teams so the InDesign team got it wrong.

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    Terry Kauffman commented  · 

    Update on this problem. I worked with Adobe using a file that exhibited the spinning wheel problem. Turns out it was my Extensis Suitcase 8 plugin. Adobe said, and we tested this while on the phone, that some plugins will cause this issue. I discussed this with Extensis and for those of you that use this font manager there is a setting in the Auto-Activation Preference (Type/Suitecase Fusion/Suitecase Fusion Auto-Activation Preferences) that can cause this. Extensis recommended turning off the "Activate fonts in embedded objects."
    I use a lot of embedded objects (eps and AI files) so I was concerned that my placed graphics would be missing fonts. According to Extensis, older eps and AI files did not embed the links to the fonts into the graphic therefore when placed the font would be "missing." I'm going to be testing this over the next couple of weeks and will get back with my results. If Suitcase users experience a missing font in a placed graphic you need to turn this feature on to resolve the problem.

    I did test a different font manager and there was no issue with the spinning wheel in a file I know had the problem. If the Extensis recommendation does not fix this problem I'll post here the font manager I'm moving to.

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    Terry Kauffman commented  · 

    It's been nearly a month since I sent files to Adobe regarding this problem. They have become the "new" Quarkxpress. Years ago Quark just ignored problems with their software and people left them in droves to use InDesign. I don't care what I use as long as it works. I wish Adobe felt the need to fix/respond to issues.

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    Terry Kauffman commented  · 

    Update on "Version 2017 is very slow" from Aug. 3.
    I have sent Adobe a Package file with an example of the problem.
    Additional information regarding my usage:
    OS version Sierra (upgrading to High Sierra soon)
    I regularly use eps files for images; InDesign is placing a low resolution thumbnail for position only, Display Performance is set to Typical: My font manager is Suitecase Fusion Version 19.0.5 (6615). I have turned off all font sets not being used.
    I have turned off Preflight.

    Terry Kauffman shared this idea  · 

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