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kathy beekman

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  1. InDesign crashes/freezes on launch all the time

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    73 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

    We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.

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    kathy beekman commented  · 

    I'm working in Windows 10, Adobe InDesign version 16. I only recently updated to this version and it is unusable. At first it allowed me to open an *.indd file, but then refused to open another until I rebooted. I did this multiple times with a group of files that I need to complete. After a day of this, now InDesign 16 crashes without ever opening whether I try to open it on its own or through clicking on an *.indd file. I then removed it and installed version 15.1.3, but when I attempt to open my files, it says they were modified with v16 and it has to convert them to an older version. I click Convert, and it just sits there and never resolves. I am truly screwed in that I cannot open my files in either version now. I have found numerous complaints online about this very issue, but Adobe continues to put this update on Creative Cloud and encourages users to download it. We need real solutions now.

    kathy beekman supported this idea  · 

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