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Nelson Kane

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  1. Running OS Big Sur 11.0.1 on 2019 Mac 27", InDesign 16.0.77. Crashing program the moment I click on an image file on a page in InDesign.

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    1 comment  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

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    Nelson Kane commented  · 

    The program submitted multiple crash reports. I sent them all to Adobe. As I said, the moment I clicked on any image file, the program crashed. I tried this with multiple different InDesign documents, with different image files. So not related to any one document, it crashed on the few that I tested this on. The image files were as small as 12 kb, or as big as 24 mb.
    I did solve the issue, by deleted the InDesign preference file, and restarting.

    Nelson Kane shared this idea  · 

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