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Bill Brickley

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  1. InDesign CC 2019 crashes when placing some .docx-files with Wordsflow plugin. Worked fine with CC 2018. Had to go back to CC 2018.

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    7 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

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    Bill Brickley commented  · 

    I've discovered that one client uses the MS OneDrive version of Word to create files. Their docx files will crash my open ID doc every time if I try to drag-n-drop. If I open the file first in the local Word app, then save as, they work fine. Alternatively, I open the file and just cut-n-paste. Depends on whether or not I care about any style tags they may have embedded.

    Regardless, there's something different about a OneDrive docx file and Adobe and MS should figure out who's going to fix it. Docx -> ID is probably the most common transfer in our business. One type of docx that grenades ID is a pretty serious issue. Especially with MS trying so hard to get everybody on their online platform.

    I've read that other "docx" files created by 3rd party office clone suites may do the same. That may be our problem to deal with, but I suspect MS is the one that needs to nail down the spec -- ideally working with Adobe and in the process -- then informing the 3rd party companies so we're all on the same page.

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