Customer comments
- InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
- Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
- Performance degradation is observed if more than 1 document is opened
- Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
- Performance degradation is observed while working on indd document and not with the IDML of the indd document.
- Lag observed for almost every action from selecting objects, resizing objects, or moving objects
Troubleshooting steps tried to resolve issues
- Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.
Workarounds
- Change the name of the image folder to disable the dynamic links to picture.
- Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
- Disabling network and internet helps in improving the performance.
Next Steps
- Please provide the number of links in the document when you start facing performance issues
- Does turning off Links panel help improve performance?
- Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
- All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.
Customer comments
- InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
- Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
- Performance degradation is observed if more than 1 document is opened
- Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
- Performance degradation is observed while working on indd document and not with the IDML of the indd document.
- Lag observed for almost every action from selecting objects, resizing objects, or moving objects
Troubleshooting steps tried to resolve issues
- Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.
Workarounds
Brooke
I agree -- this is ridiculous. Used to be able to fly through Indesign. Now I feel like I need to write off half the time I;m spending to design with it.
Honestly it feels as though every time I make even the slightest adjustment to a text item that the application is reaching out to the Mother Ship to verify that I have the licensing permissions to use it. Good grief, you took a wonderful app and turned it into a train wreck.
What's going on and how can we get back to previous speedy performance?
Thank you