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    17 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    There are multiple factors, both internal and external to InDesign application, that can lead to document corruption. However, we can take a look and see if the file can be repaired. Please email your InDesign file to We will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox/Wetransfer/GoogleDrive) and send us the document link.

    Adobe InDesign team

    Jon commented  · 

    Please Help! I have a Adobe InDesign CC 2018 file that has suddenly stopped working. I have tried the suggested troubleshooting steps described on the support site, including deleting the preferences, but almost all of the steps require the document to be open-able.

    When attempting to open the document, a prompt states "Cannot open. The file is damaged and cannot be recovered (Error code: 5).

    Can you take a look at the file and see if there is a possible fix?


    Jon supported this idea  · 

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