Irene

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    17 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    There are multiple factors, both internal and external to InDesign application, that can lead to document corruption. However, we can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com. We will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox/Wetransfer/GoogleDrive) and send us the document link.

    Thanks,
    Adobe InDesign team

    Irene commented  · 

    I posted about this back in September and have still heard nothing. Just happened again, with an important document that's due in two days. Literally, this error code wipes out the file entirely. Only difference this is that I'm using a newer version of InDesign. So to update/reiterate:

    1. InDesign CC2019, Version 14.0

    2. InDesign suddenly crashes with “Error Code: 5” when trying to save. Might be specific to "Save As" but not sure.

    3. File should open.

    4. InDesign says I cannot open file because it is open by another user and there’s a lock file in the folder. I cannot do any of the following:
    • Open the file as a copy: says it’s open by another user
    • Copy and paste the file: file appears for a moment in the new location then disappears
    • Duplicate the file: the file disappears entirely and I get an error saying it cannot be found
    • Delete the lock file: both the main file and the lock disappear

    5. File has disappeared so I do not have one to provide. This has happened three times over the past few weeks. I have been using InDesign since CS2 and have never experienced anything like it.

    I am certain the file is not open by another user.

    Irene commented  · 

    1. InDesign CC2018, Version 13.1.0.76

    2. InDesign suddenly crashes with “Error Code: 5” when trying to save. Might be specific to "Save As" but not sure.

    3. File should open.

    4. InDesign says I cannot open file because it is open by another user and there’s a lock file in the folder. I cannot do any of the following:
    • Open the file as a copy: says it’s open by another user
    • Copy and paste the file: file appears for a moment in the new location then disappears
    • Duplicate the file: the file disappears entirely and I get an error saying it cannot be found
    • Delete the lock file: both the main file and the lock disappear

    5. File has disappeared so I do not have one to provide. This has happened three times over the past few weeks. I have been using InDesign since CS2 and have never experienced anything like it.

    I am certain the file is not open by another user.

    Irene supported this idea  · 

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