Mallory

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  1. Error Code 5: InDesign document is damaged and cannot be recovered

    9 votes
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    17 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    There are multiple factors, both internal and external to InDesign application, that can lead to document corruption. However, we can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com. We will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox/Wetransfer/GoogleDrive) and send us the document link.

    Thanks,
    Adobe InDesign team

    Mallory commented  · 

    I have this same error and have no idea how to fix it. I've sent an email with a link to my file based on your advice here, and am waiting for a response.

    Is there no way for us to troubleshoot on our own end?

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