Skip to content

Rudi Heystek

← Adobe InDesign

My feedback

1 result found

  1. Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    7 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

    An error occurred while saving the comment
    Rudi Heystek commented  · 

    Here is the link: https://forums.adobe.com/thread/2439338

    An error occurred while saving the comment
    Rudi Heystek commented  · 

    Hi Guys,
    Try this as copied from another adobe thread:

    Restart the System and at the Dell Alienhead Logo, Press F2 (Multi-page BIOS)

    Under the Advanced TAB, You will Find the Option CPU Configuration-Hyper- Threading technology-Change it to Disable
    Under the Advanced TAB, You will Find the Option Intel (R) Speed step Technology-Change it to Disable
    If you wish to turn on the Overclocking again, change the above options back to enable in the BIOS


    Once the computer restarted, I could open and run InDesign CC 2018 normally. There is obviously something in the code that prevents the program from running in hyper-threaded environment.

    Tested and agreed. Once it is installed and you have successfully launched it, you can go back to your BIOS and turn hyper-threading back on. Its a one time initialization problem with the new version. Im glad, but surprised. Thanks

Feedback and Knowledge Base

(thinking…)