Rudi Heystek

My feedback

  1. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Rudi Heystek commented  · 
    Rudi Heystek commented  · 

    Hi Guys,
    Try this as copied from another adobe thread:

    Restart the System and at the Dell Alienhead Logo, Press F2 (Multi-page BIOS)

    Under the Advanced TAB, You will Find the Option CPU Configuration-Hyper- Threading technology-Change it to Disable
    Under the Advanced TAB, You will Find the Option Intel (R) Speed step Technology-Change it to Disable
    If you wish to turn on the Overclocking again, change the above options back to enable in the BIOS


    Once the computer restarted, I could open and run InDesign CC 2018 normally. There is obviously something in the code that prevents the program from running in hyper-threaded environment.

    Tested and agreed. Once it is installed and you have successfully launched it, you can go back to your BIOS and turn hyper-threading back on. Its a one time initialization problem with the new version. Im glad, but surprised. Thanks

Feedback and Knowledge Base