Rudi Heystek

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    6 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

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    Rudi Heystek commented  · 
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    Rudi Heystek commented  · 

    Hi Guys,
    Try this as copied from another adobe thread:

    Restart the System and at the Dell Alienhead Logo, Press F2 (Multi-page BIOS)

    Under the Advanced TAB, You will Find the Option CPU Configuration-Hyper- Threading technology-Change it to Disable
    Under the Advanced TAB, You will Find the Option Intel (R) Speed step Technology-Change it to Disable
    If you wish to turn on the Overclocking again, change the above options back to enable in the BIOS


    Once the computer restarted, I could open and run InDesign CC 2018 normally. There is obviously something in the code that prevents the program from running in hyper-threaded environment.

    Tested and agreed. Once it is installed and you have successfully launched it, you can go back to your BIOS and turn hyper-threading back on. Its a one time initialization problem with the new version. Im glad, but surprised. Thanks

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