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Tracy Atkins

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  1. Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!

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    7 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

    Tracy Atkins supported this idea  · 
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    Tracy Atkins commented  · 

    I have this same issue.

    Intel I7 -7820X, nViia 1080 TI, 32gb Ram, 1tb SSD, Monitor running 3840x1600. Windows 10 Home, All Updates to Windows, InDesign, and Nvidia.

    I try to open InDesign, I get the splash screen, then a black screen, and a system reboot. No Blue Screen Error code.

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