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  1. 25 votes

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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    This 100% needs to be a search to search where a feature is, NOT a stock search.

    That is the UX way to go. Clearly someone heard this was valuable real estate, and decided to promote a product there. This is, however, valuable real estate because it is for navigation. People use navigation searches to search for features.

    Using IA UX wrong always frustrates the user. 100% always look to this bar to search for a feature, I can't find, or to see what a feature does. I am 100% frustrated every time this does not do what I need it to.

    This search area could used for FAQ and navigation, aka searching features in the program, and possibly suggesting how to use them. Better would be to have it suggest where to find the searched feature, definitions of the feature, and suggestions to your online tutorials. The product is always changing and even long-time users have a hard time finding features.

    Also, please add a description of what something does when you mouse over it. This is not implemented evenly across the board, also leading to frustration. Sometimes mousing over something explains it, other times there is no explanation at all. The product can easily be more user friendly, and instead appears as a hodgepodge of scars from battles and attrition between your teams in UX vs marketing vs engineering over the years.

    There are instances where adding a LINK a sub-product to the top search area would improve an under-promoted service, but a search bar should always be used to help navigate the product. In an enterprise product like this, which is complicated, it should allow the user to access a system of tags to navigate the product.

    I shouldn't have to upvote this. Your UX professionals should already be aware of this, and would have recommended against it and apparently been vetoed by some set of internal politics, which is showing. If I didn't work at a tech company I wouldn't bother with a feature request, and don't have high hopes you'll change this, but this one simple change in User Experience would ultimately gain you more users than Stock Art, because it would fix the problem that has been ruining this product for years, which is a lack of an easy reference guide within the app.. This stock search bar should never have been rolled out in the first place. Bad User Experience design like this sends a very very clear message to the user that they are not the priority. Using the space to cross-promote another product makes it very clear what the priority is, and that it is not the user.

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