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Tuomas

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  1. Suddenly my document reverts to an earlier version

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    17 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Admin →
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    Tuomas commented  · 

    Yes, might have to do that or something similar. Luckily the problem has only happened once, at least so far.

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    Tuomas commented  · 

    Hi Halvor. Yes, I'm sure of it. In Finder, the file name is the same but "Date Modified" is older. And when opening the file, the content is old as well.

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    Tuomas commented  · 

    I had a similar incident (on version 16.01). My computer froze and when I came back to look if it was running again, Indesign had closed itself. When I opened the file again, I noticed it had reverted itself to an older version that was 4 days older.

    I have no idea how this is possible. I had been saving the document regularly, several times every day. Working on a Mac, I tried to get back the old (actually newer one) from Time Machine, but for some reason all the snapshots available were only after the incident.

    Also general feedback: I cannot believe how bad your support is for such a huge firm. I tried finding a support number on your website and it took me a ridiculous amount of time. When I finally found one, I could only hear static and a completely incomprehensible voice on the other end. Tried several times and same thing every time. I also tried to find a feed back form on your website but never managed to find one.

    I pay several hundred euros each year for your products. I feel like it should be possible to get help on any urgent issues.

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