In order to reproduce the issue we sent information to all the affected users who have either voted or commented on this thread.
Based on the replies we got we could infer that the issue is occurring when a third party software or application is also running in parallel. Some examples of the software used include Global Auto-correct, Google Chrome,
Moreover, when the issue occurs it seems to hamper all CC applications such as Illustrator, InDesign and Photoshop.
A possible fix for the solution includes restarting the application or restarting the system.
In the absence of any consistent reproducible steps, we are currently closing this thread as “not reproducible”. In case you again encounter the issue, please create a new thread mentioning the steps with which we can reproduce the issue and additional softwares, if in case any, that you are using.
InDesign Teamalisha commented
I'm also having exact issue. I have to shut down Indesign for it to get unstuck out of hand tool. Only happening in indesign. Switching out doesn't work with hot keys, esc, or mouse. Tried switching to another program and back, no luck. Have to restart Indesign to fix the issue.
Please escalate this issue, It is very time consuming to have to disrupt workflow to shut down every 2-5 minutes. Luckily the save hot keys work.
Up to date on latest version of Indesign.
Running MacOS Sierra V 10.12.6
Model Name: MacBook Pro
Model Identifier: MacBookPro14,3
Processor Name: Intel Core i7