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Justin

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  1. InDesign performance issue: Hand tool freezes

    33 votes

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    47 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Admin →
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    Closed: Different Product  ·  amaarora responded

    Hi,
    In order to reproduce the issue we sent information to all the affected users who have either voted or commented on this thread.
    Based on the replies we got we could infer that the issue is occurring when a third party software or application is also running in parallel. Some examples of the software used include Global Auto-correct, Google Chrome,
    Moreover, when the issue occurs it seems to hamper all CC applications such as Illustrator, InDesign and Photoshop.
    A possible fix for the solution includes restarting the application or restarting the system.

    In the absence of any consistent reproducible steps, we are currently closing this thread as “not reproducible”. In case you again encounter the issue, please create a new thread mentioning the steps with which we can reproduce the issue and additional softwares, if in case any, that you are using.

    Thanks,
    InDesign Team

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    Justin commented  · 

    OSX 10.13.6
    40 GB 1867 MHz DDR3
    AMD Radeon R9 M395X 4096 MB
    Standard wired keyboard

    InDesign 13.1

    Cannot unselect hand tool. Restarting InDesign has no effect. Clicking to other Adobe apps has no effect. Mashing keyboard has no effect. Have not yet tried restarting computer. Spotlight shortcuts disabled.

    Holding down the command key gives me the zoom tool (as if I were holding down space bar and command keys).

    Actually I now see that the hand tool is locked on ALL Adobe applications. Space bar works normally in other applications outside Adobe.

    I was screen sharing when first encountered this problem.

    Activity Monitor shows Indesign using 3.23GB of memory. Next is "kernel_task" at 2.34GB.

    Justin supported this idea  · 

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