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  1. 4 votes

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  2. 71 votes

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest…

    An error occurred while saving the comment
    RY commented  · 

    Is this problem in just one file or all files?

  3. 3 votes

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    RY commented  · 

    I'm sorry if this is stating the obvious, but have you tried "Open file" and navigating to the creative cloud folder that was synced to your computer?

  4. 1 vote

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

    RY supported this idea  · 
  5. 5 votes

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  6. 21 votes

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  7. 24 votes

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  8. 94 votes

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  9. 1 vote

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  10. 18 votes

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  11. 36 votes

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  12. 16 votes

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  13. 29 votes

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  14. 39 votes

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  15. 2 votes

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    RY commented  · 

    Are they all using the same color space?

  16. 15 votes

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    Closed: Fixed  ·  amaarora responded

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still face a crash issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )

    Also, start a new thread providing the necessary information to reproduce the crash and send the
    information to santalwa@adobe.com as well.

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    RY supported this idea  · 
  17. 8 votes

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    As confirmed by some of the users on email that the issue is no longer reproducible with Id 14.0.1

    Closing the thread as fixed.

    -Abhinav
    InDesign Team

    RY supported this idea  · 
  18. 39 votes

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  19. 9 votes

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    RY commented  · 

    Ask the press you're sending the files to if they require the images to be converted by you or if there RIP software will handle that automatically and convert to their specific color profile.

    Also, if you try just converting to CMYK from image files if the image files have any adjustment masks applied to them for color it will remove them and you lose the adjustments that were made.

  20. 24 votes

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    RY supported this idea  · 

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