Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. Text cursor disappears - Mojave and InDesign CC 13.1

    After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

    8 votes
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    4 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Indesign CC

    Using OS Mojave, 10.14.1: Bug in most recent version of Indesign CC, date 11.14.18: when I try to export a document as a pdf, instead of opening the document in preview, it starts up Illustrator and opens it there as an Illustrator pdf. Very strange. The document is still saved as a pdf, but only opens as an Illustrator file on my computer. I can still open the pdf in Preview. Please fix this.

    6 votes
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    5 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Start freeze

    When I start InDesign 2019 a pop-up appears that's white. After a while the Adobe logo appears and the loading icon. But that's it. No other menu entries are active
    If I close the pop-up the programm closees

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alt key modifier keeps toolbar active after use when zooming in using scroll wheel

    Not sure when this started happening, I only know that it's started irritating the heck out of me quite recently. I'm on Win 10 using InDesign 14.0.2

    Whenever I alt+scroll using the mouse wheel to zoom in/out, InDesign switches focus to the toolbar so that the next keyboard press will enact the menu.

    It becomes an issue when for example zooming into an active text box, if you need to type F, E, L, T, O, A, V, W, or H, after using alt+scroll you end up bringing up the View menu as soon as you hit the V key.

    1 vote
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    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    As per our understanding the issue is as follows:
    Launch InDesign.
    1. Press alt+scroll using the mouse wheel to zoom in/out.
    2. InDesign switches focus to the menu-bar so that the next keyboard press will enact the menu shortcut.
    3. Type F, E, L, or T after using alt+scroll

    Result:
    Menu entry is opened from the control strip (example View menu as soon as you hit the V key).

    Expected:
    Key press should select the suitable tool denoted by that key

    This has been the behavior since quite long and does not look like a break in behavior.
    Please can you confirm?

    Thanks

  5. PDF Hyphenation Bug when line has cross-reference, hyphenated word, and option is to create Tagged PDF

    When exporting an InDesign document to PDF, the hyphenated word is displayed incorrectly in the output PDF.

    It only happens with a line that has cross-reference object, hyphenated word, and option is to create Tagged PDF.

    InDesign 2019 (14.0.1) (MAC/PC) . Also tried it with previous versions and it has the same issue.

    5 votes
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    0 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

    I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
    Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
    Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
    I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

    3 votes
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    6 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  7. Printing Error: ^1

    Ever since the 2019 update nearly all of our inDesign files refuse to print, you get error message ^1. We are running MacOS Mojave printing to a Cannon Image Runner Advance

    6 votes
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    7 comments  ·  Print/Packaging  ·  Flag idea as inappropriate…  ·  Admin →
  8. Selection of PDF Comments

    InDesign CC2019 (14.02 x64) Windows 10

    I am only able to select the corresponding sticky note icon from imported PDF comments at 100% or less view magnification. This is unhelpful as at this scale, large dimension sized documents the text is greeked out, I need to zoom in to see what is written in my document to compare against the comment, but then have to zoom back out to select the next icon to bring that comment to the fore of the list.

    Please correct so I can select sticky notes while panning throughout a document at >100%.

    1 vote
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    2 comments  ·  PDF Comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Proportional Scaling Using Shift Button Not Working

    In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

    76 votes
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    224 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

  10. CC Libraries panel crashes on right-click

    Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

    2 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign 2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend you to update to this version.

    If you still face this issue even after updating, please submit the crash report to us.


    Adobe InDesign team

  11. Indesign wont open on double click

    Whenever i open indesign via double click ont he file the system fails to open, and i get a crash report) the only way is to open indesign program then drag the indesign file into that window for it to open

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign 2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend that you update to this latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to sharewithID@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? (Please take a backup of the same before trashing them).


    Adobe InDesign team

  12. error encountered reading image

    1. InDesign CC 2019 (14.0)
    2. Import large clipped .psd file (~880 mb) into mechanical
    3. Image placed as requested
    4. Error message received suggesting image is corrupt (note: export of InDesign file as idml and opened in 2018 to import image achieves desired result, suggesting image is not corrupt)

    9 votes
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    2 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
  13. Indesign 2019 CC crash after relink document

    Every time when I try to relink a document in Indesign 2019 CC, the program crashes. I already send several crash reports to Adobe, no respond.

    Adobe could you please fix this bug asap? It is very annoying and I can not do my work properly this way.

    1 vote
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  14. Indesign 14.0.1 pixellated output in export to PDF

    Indesign 14.0.1
    Export to PDF using press quality job option does not produce high quality images the way the previous version used to do and all ends up pixellated at screen resolution only. The only way I know of producing press ready files is now to "package book for print", in which case, if you select your usual press ready PDF option, the conversion definitely works.

    2 votes
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    1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. arabic harakats moving

    Hi!

    There is interesting bug with arabic letters. When we have aleef-lyam-aleef with harakats + footnote references with more than one symbol (from 1 to 9, no problem, 10+ or (1), problems starts) on the line, harakats swap together. Have tried with multiple fonts, most of them (adobe font too) got this error.

    Tested this in 2014 and 2018 ME versions of Indesign.

    Hope you can easily fix it, cause it's a real problem for book publishing.
    Thank you!

    4 votes
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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  16. Problems with zoom on tablets wacom

    The Zoom function (Zoom In and Zoom Out) made with two fingers directly on the Wacom tablet (in my case an Intuos Pro L) or made using the Wacom Touch Ring tablet still does not work in InDesign, for a long time, with different versions of InDesign and with different operating systems (OS Mavericks - Sierra-High Sierra and now also Mojave ...).
    All this is very frustrating, because it eliminates a very important function for those who have to paginate!
    On all other programs (Illustrator, Photoshop and competition programs - Affinity Designer and Affinity Publisher Beta) it works regularly: I…

    1 vote
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    3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to export to pdf

    Hi there, I am unable to package some of the InDesign files I am working on at the moment. It shows the error messages attached. Initially, it showed a conversion error however now this no longer shows and it just refuses to allow me to export to pdf and therefore package the document. I have no idea how to fix the issue as it doesn't give any indication at to why it isn't working which is super frustrating.

    2 votes
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    9 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Crash when working with book TOC

    I have a book with 10 chapters. I created a TOC earlier and left it for a few months while working on the chapters. When I try to update the TOC, the program crashes. I've tried the create new TOC files. Same result.
    Same issue on both desktop and laptop.

    1 vote
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    2 comments  ·  Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  20. Adjust Layout

    I am working in Adobe InDesign CC 2019 14.0.1. When I have a manuscript already flowed into my document and try to adjust the margins on the master page with Adjust Layout enabled, when the new margins are applied to the document, all the existing text boxes "disappear." From what I can tell, they have been resized down to an infinitely small point in the middle of the spread. Obviously, this is not useful. I used to be able to adjust the margins across an entire book-length document in one go with layout adjustment, and the text on every page…

    5 votes
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    1 comment  ·  Adjust Layout  ·  Flag idea as inappropriate…  ·  Admin →
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