Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. InDesign crashes on launch in "PlugPlugOwl.dll"

    InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
    My computers processor is Intel Pentium 1.5 GHz
    I've attached the crash report.

    2 votes
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      1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    • Indesign 2019 CC crash after relink document

      Every time when I try to relink a document in Indesign 2019 CC, the program crashes. I already send several crash reports to Adobe, no respond.

      Adobe could you please fix this bug asap? It is very annoying and I can not do my work properly this way.

      1 vote
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        3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

        We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

        If you still face this issue even after updating, please submit the crash report to us.
        (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

        Also, please send the following information to santalwa@adobe.com :

        • Error snapshot or video recording of the issue.
        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

        Adobe InDesign team

      • full swatch list not displaying bug

        In the first image, the scroll bar is all the way to the bottom, but it's not showing the rest of the list, when I expand the box (image 2) it displays them... please help/fix?

        IndesignCC 13.1 osx high sierra.

        6 votes
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          6 comments  ·  Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

          1. Does it happen with the latest InDesign version 14.0.1 ?
          2. Is it document specific or happens with all the documents?
          3. Does it happen with Swatches panel only or all other panels while expanding ?
          4. Have you added any extra swatches or it happens with the default swatches ?
          5. Please specify your Platform, OS version and InDesign version.

          A short video depicting the issue will be very helpful.

        • Embedded Publish Online doc fails in Firefox

          Embedded Publish Online pages do not behave properly (i.e., go to full screen mode) in the latest release of Firefox 62.0.3 on Mac.

          Please go to these two websites and click on the embedded document. It will attempt to go to full screen, but the cover only is jammed in the upper left corner of the screen. You can't navigate or do anything to fix that I've found. This is a serious problem, as many people have embedded Publish Online pages in their websites.

          http://www.andreanienhaus.de/
          http://www.atlasdergisi.com/dijital/yaban-karacadag.html

          Could someone else check this with Firefox and let me know the result?

          And…

          4 votes
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            5 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
          • InDesign CC 2019 workspace loading incorrectly

            when I open the program -workspace loading incorrectly
            when I open a new document - workspace falls
            when I close the document - workspace falls

            InDesign CC (14.0.1.209)
            Windows 10, 64-bit
            2 monitors

            ((((((((((((((((((((((((((((((

            3 votes
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              2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
            • Indesign CC2019 (oct) - "Do you want to save changes to "-/*TempScratchDocument*/-" on close

              Indesign 14.0.1 x64, german, Windows8 as "Admin"

              On closing Indesign with its "×" button, a dialog popped up asking:

              Do i wanna save changes to "-/*TempScratchDocument*/-", Yes | No | Cancel.

              This is the first time i have this error. I can not recreate it. Prior to the error i did: made some changes to an open documents spellchecking and hyphenisation settings. I also edited a paragraph format in the doc to use Duden instead of Proximity as Spellchecking/Hyphenisation. I let it re-calculate the flow of the document and saved the document. I closed the doc ument and made changes…

              1 vote
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                3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
              • CC Libraries panel crashes on right-click

                Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

                2 votes
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                  1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                  We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                  If you still face this issue even after updating, please submit the crash report to us.
                  (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                  Also, please send the following information to santalwa@adobe.com :

                  • Error snapshot or video recording of the issue.
                  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                  Adobe InDesign team

                • A5 paper size wrong

                  The paper size for A5 in the presets is technically wrong as it should be 148.5mm wide and not 148mm. You can't change the built-in presets but it would be really helpful to do so as our onward print workflow relies on 148.5mm wide files and it's really annoying to have to change it after it's all been designed if you forget to change the page size at the beginning.

                  1 vote
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                    2 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
                  • No Multi-Processor support for InDesign?

                    InDesign were and still is very slow. Now I work on an iMac 2017 with i7 processor with 4.2 GHz and Radeon Pro 580 8GB graphics with InDesign 14.0.1. The i7 is a Quadcore CPU but if InDesign works, it still works on just 1 Core! So InDesign ist still slow and the Beachball appears very often. Photoshop instead uses all the performance of this great machine.

                    Isn't it possible, to use all CPU-cores and maybe additionally the GPU with InDesign, to increase the performance?

                    4 votes
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                      0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                    • Moving curser in text box with control key + arrows is not possible anymore

                      Before the update, you could move the curser by pressing the control key and the arrow keys. The Curser would jump one word by another in the appropriate direction. Now, that is not possible anymore. (InDesign 14.00.01)

                      Windows 7 Professional

                      Also the key for the right mouse klick (kontext menue) is not working anymore.

                      3 votes
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                        3 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
                      • InDesign CC 2019 uses all the system memory on Mojave

                        So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

                        This is what happens:
                        1. Open InDesign
                        2. Doesn't matter if im working or it's just open
                        3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

                        System:
                        iMac Pro (macOS Mojave 10.14)
                        3 GHz Intel Xeon W (10 cores)
                        64 GB RAM
                        Radeon Pro Vega 64

                        It's a new iMac with…

                        3 votes
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                          5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                        • ^t

                          In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)

                          2 votes
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                            1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                          • Can't move multiple objects after 14.0.1 of Indesign. And it's sloooowww!

                            Trying to move multiple objects, mostly boxes of type. One or several items does not move although selected. Upon undo and trying to move again, other objects doesn't move. And it has gotten so slow but that might be after Mojave 10.14.3 and not Adobe :)

                            2 votes
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                              1 comment  ·  Adjust Layout  ·  Flag idea as inappropriate…  ·  Admin →
                            • Anchored Textframes with Auto adjusting height within a Textfreame

                              1. CC 2018 – 13.1 (Can't update to CC 2019 right now because of Plugins)
                              2.
                              - Create a big "master" Text frame
                              - Create 2 more text frames that auto adjust in height and fill them with lorem ipsum or any text.
                              - Paste those two text frames into the first created "master" Text frame
                              - Change the Text in the first Text frame (Add some empty lines or remove text) and see InDesign fail to update.
                              3. Expected result: Should be pretty obvious... InDesign should not fail to update the current view.
                              4. Actual Result: All Textframes are misaligned…

                              3 votes
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                                2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                              • Master pages can't be applied/loaded

                                Whenever I try to load/apply new master pages to a document, InDesign crashes. I have already rebootet and the same problem still appears. Also tried it on a coworkers computer and the problem is still there.
                                New master pages can't be loaded/applied.

                                2 votes
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                                  1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                  We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                  If you still face this issue even after updating, please submit the crash report to us.
                                  (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                  Also, please send the following information to santalwa@adobe.com :

                                  • Error snapshot or video recording of the issue.
                                  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                  Adobe InDesign team

                                • AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

                                  I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
                                  Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
                                  Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
                                  I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

                                  3 votes
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                                    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                    Please submit the crash report to us.
                                    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                    Also, please send the following information to santalwa@adobe.com :

                                    • Reproducible Steps – What were you doing when InDesign crashed?
                                    • Error snapshot or video recording of the issue.
                                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                    Adobe InDesign team

                                  • pdf export fail

                                    When exporting some InDesign files to PDF, the export fails without any specific reason given. The PDF export settings are "Press Quality" and does not fail when selecting a lower quality export setting. I was able to export fully when changing the downsampling image settings to "do not downsample" and I was able to export without fail. However, this produces a massive file, and obviously is not what I want and will not work. I need the "Press Quality" settings.

                                    This issue appears on Windows 10 (latest release as of this writing) and I have not had any problems using…

                                    2 votes
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                                      1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Table of contents problem

                                      Hi.
                                      i am concerned about table of contents generation under indesign cc 2019 (14.0.1).
                                      When the titles to be placed in the table of contents are in a text box, everything happens normally. On the other hand, when the titles are in a table, the generation of the table of contents does not happen properly. See attached example.
                                      Thank you in advance for your answers.
                                      Christophe.

                                      2 votes
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                                        2 comments  ·  Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can't open .idap files

                                        We can package .icap files and send them to the proofreader, but when we get the .idap files back we can't open them. We get the error "The selected package file requires an InDesign document “^1” that cannot be found."

                                        Others seem to be having the same issue here: https://forums.adobe.com/thread/2551100
                                        The plugin listed in that forum thread does not fix the problem either.

                                        The problem started when our team updated to CC 2019... had no problems until the update. We're on Apple's Mojave OS and 2019 InDesign.

                                        2 votes
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                                          1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                                        • InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

                                          Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

                                          It will open OK from the Creative Cloud Desktop App.

                                          Event viewer log is generated showing the following:
                                          Faulting application name: InDesign.exe, version 13.1.0.76
                                          Faulting module name: PMRuntime.dll, version 5.0.0.191

                                          1.
                                          Version: InDesign CC 2018, 13.1.076
                                          Also occurs with version 12.1.0.56
                                          Windows OS: Windows 10, version 1803 (Build 17134.165)

                                          2.
                                          Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

                                          There…

                                          5 votes
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                                            4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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