Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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Bug details

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  1. Drop-down menu options not highlighting

    Visual feedback of selected item works when moving down through list using Down Arrow Key. Visual feedback does not work when moving back up through the list using Up Arrow Key. It will select the correct item, it just doesn't show that the correct item is currently highlighted.

    7 votes
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      8 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Indesign CC 2019 14.0.1 xmp-information for images cannot be copied

      1: Indesign 14.0.1
      2: open any link details for any placed image/XMP-information
      3: I want to copy text from this window to clipboard (like credit-information). This was possible in Indesign 2015.
      4: it is not possible to copy text.

      11 votes
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        6 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
      • 2019 workspace not sticking

        upon opening a new document in Indesign 2019, workspace needs to be reset every time to return to preferred working environment.

        16 votes
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          5 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
        • Indesign CC 2019 crashes on startup.

          Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
          Rolled back to v13, same crashes.
          Please advise, I have some deadlines.

          4 votes
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            8 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

            Please submit the crash report to us.
            (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

            Also, please send the following information to santalwa@adobe.com :

            • Reproducible Steps – What were you doing when InDesign crashed?
            • Error snapshot or video recording of the issue.
            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
            • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

            Adobe InDesign team

          • Clicking document-installed font from font list gives error to "activate font" and doesn't change font.

            InDesign 14.0 on Windows 10 x64

            I just upgraded to InDesign 14.0, and there appears to be a bug when clicking a document-installed font from the font list. The font list gives an error message to "Click 'Activate' button to activate fonts" and the text frame keeps the existing font, instead of changing to the new font.

            Expected result:
            The expected result would be the same behavior as InDesign 13.1, where you could click a document-installed font from the font list, and the text frame would update to the newly selected font.

            Actual result:
            In InDesign 14.0, clicking a document-installed…

            12 votes
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              5 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

              Hello All,

              Thank you for your patience all this while.
              This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
              If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

              Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
              Do let us know in the comments, if you face any problem with the new update.

              List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

              Regards,
              InDesign Team

            • I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .

              Lost all Save, Save As, Undo functionality while working.
              To save my work, the only thing to do is to export as an IDML file. Force quitting to recover the file doesn't work. This has been happening to me since InDesign 5.5. I am currently using InDesign CC 2018. There are no particular steps, it happens at random. I can have several files open and it only happens to one file, or sometimes it's more than one file. It happens whether I'm working off of my Desktop or on our server.

              68 votes
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                174 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

                If you are still experiencing this issue (as some of you are), please respond to the email that has been sent to you.
                While the issue has been fixed for certain scenarios, it looks like there are some remaining where it is still NOT working as expected. We look forward to finding a complete fix for this issue.

                Thanks,
                Adobe InDesign team

              • Tabs in Arabic text move weight declaration to the wrong place

                When placing an Arabic weight statement (e.g. "13g") followed by a tab and a percentage (e.g. "19%"), the weight declaration ("g" or "mg") moves to the percentage when exporting to pdf. Only when setting PDFX/1a:2001 is selected the output is correct. But this setting removes all layers and flattens transparencies so it's not very useful.
                A workaround is to place a space after the tab (so on the left side since this is a right to left language).
                See screen shot in attachment. On top = InDesign file, bottom = pdf created from this file using PDFX/4. The top line…

                3 votes
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                  3 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
                • Corrupt/pixelated cursor Issue in InDesign on MacOS High Sierra

                  In InDesign is a Problem with the Cursor on iOS Hight Sierra Beta Version 10.13 (17A315i). I Attached a short Video file. It is better as the describe when you what I means. Thank you.

                  298 votes
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                    240 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                  • Keyboard shortcut Ctrl+Right Arrow / Left Arrow in tables

                    InDesign version 14.0.

                    The keyboard shortcut "Ctrl+Right Arrow" to move one word to the right does not work when the text cursor is in a table. Same for "Ctrl+Left Arrow", to move one word to the left.

                    6 votes
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                      8 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
                    • If I have no document open command + N does not work. If I have a document open then command + N does work. I go to new document via the dro

                      If I have no document open command + N does not work. If I have a document open then command + N does work. I go to new document via the drop down menu it still shows command + N as a shortcut for new document it also shows that is still being the shortcut when I go to preferences and lookup shortcuts. “Show Start Workspace When No Documents Are Open” Is already turned off. This problem is intermittent.
                      Cc 2019, Mac OS 10.13.6

                      4 votes
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                        2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • arabic harakats moving

                        Hi!

                        There is interesting bug with arabic letters. When we have aleef-lyam-aleef with harakats + footnote references with more than one symbol (from 1 to 9, no problem, 10+ or (1), problems starts) on the line, harakats swap together. Have tried with multiple fonts, most of them (adobe font too) got this error.

                        Tested this in 2014 and 2018 ME versions of Indesign.

                        Hope you can easily fix it, cause it's a real problem for book publishing.
                        Thank you!

                        4 votes
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                          1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                        • Proportional Scaling Using Shift Button Not Working

                          In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

                          74 votes
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                            211 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello All,

                            Thank you for your patience all this while; we really appreciate your support!

                            Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

                            For now I request you to follow the below provided KB doc for the quick workaround of the problem.
                            https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

                            In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

                            Regards,
                            Abhinav Kaushik
                            InDesign Team

                          • Align toolbar: "Use Spacing" is greyed out

                            Version: Adobe InDesign cc 2019 (v 14.0)

                            Steps to reproduce:
                            I'm not sure how to reproduce it. After some minutes of working, the checkbox for "Use Spacing" in toolbar Align/Distribute Spacing is greyed out and inactive. Not sure when it happens or what makes it happen.
                            But: in the Properties toolbar, "Use Spacing" is not greyed out and it is working normal, as seen in the attached picture. If I click the checkbox in the Properties toolbar, then the checkbox in the Align toolbar is activated and not greyed out anymore.

                            Expected result:
                            "Use Spacing" in Align toolbar should not…

                            10 votes
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                              1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Flashing screen

                              When trying to open Illustrator AND InDesign, the "new document" window that automatically pops up is white and just flashes on and off the screen. If I try to click out of the screen, it closes the whole program. I can't access any of my files.

                              3 votes
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                                3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                              • InDesign CC 2019 crash at launch

                                Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.

                                No crash report generated.

                                Using windows 10.

                                1 vote
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                                  4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                • crash launch

                                  I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
                                  No error message. Just stop launching. What to do?

                                  1 vote
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                                    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                    Please submit the crash report to us.
                                    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                    Also, please send the following information to santalwa@adobe.com :

                                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                    Adobe InDesign team

                                  • Not compatible with Win10 1809?

                                    On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

                                    1 vote
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                                      3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                    • crash

                                      For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

                                      I've sent several crash reports and heard nothing.

                                      1 vote
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                                        3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Crashes when Placing Docs from Microsoft Word

                                        Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
                                        The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
                                        Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

                                        5 votes
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                                          5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello All,

                                          Thank you for your patience all this while.
                                          This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
                                          If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

                                          Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
                                          Do let us know in the comments, if you face any problem with the new update.

                                          List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

                                          Regards,
                                          InDesign Team

                                        • Multi-state objects and animated elements not working on State 1

                                          InDesign CC 2019 14.0:

                                          I have a 4 state multi-state object. Each state has a full-screen image with a text title and description which animates in (Fly-in from top) for each state upon load. Left/Right buttons control the interactivity.

                                          However, when I add an animation to the text title/description in State-1 it causes the full-screen image to not load and the test/description text doesn't appear either. (Tested in Indesign in the EPUB Interactivity Preview panel and on iPad/iBooks)

                                          When testing it in the EPUB Interactivity Preview panel and I go to State-2 using the buttons and then return to State-1…

                                          3 votes
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                                            1 comment  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
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