522 results found

1. Random Crashing of InDesign after sitting idle for long periods of time

   InDesign 2020 .1 and following has crashed on my computer a number of times after sitting idle fora long time. I've sent in the crash reports on most of the occurrences of this.

   The second thing that isn't working right is that hide application isn't working right on my mac which is operating using Catalina with a late 2012 iMac 27" with 24 gb of ram. The window just goes inactive but hides the desktop and is in full opaque view.

   and 3. When I open a file that has been made using a customized workspace, the app uses the default essentials work space. I select my customized work space but it always says Essentials in the work space list even when my customized workspace is being utilized.

   InDesign 2020 .1 and following has crashed on my computer a number of times after sitting idle fora long time. I've sent in the crash reports on most of the occurrences of this.

   The second thing that isn't working right is that hide application isn't working right on my mac which is operating using Catalina with a late 2012 iMac 27" with 24 gb of ram. The window just goes inactive but hides the desktop and is in full opaque view.

   and 3. When I open a file that has been made using a customized workspace, the app uses the… more

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. InDesign crashes when exporting file to jpg

   No matter which file I try, when I try to export an InDesign file to jpg, the program crashes.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. Id crashes on old file

   I had to open and save some larger old ID-documents from 2014. Id 15.1 crashed 3 or 4 times, and because I really needed to work with those files I reinstalled 15.0.3 which runs a lot smoother on those docs.

   Also there's still an old bug: after starting up Id, press CMD-o to open some Id-file, doesn't do anything. I have to choose the File menu and choose 'Open...'. After 1 file has been opened like this, the key combination CMD-o functions from now on. Until you close down Id and start it up again...

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

4. Crashes when copying and then pasting into Photoshop

   Latest version release 15.1.
   Copied artwork that had eps file and spot color. Selected the group. Copied. Tried to open Photoshop screen (was already opened). InDesign then froze. Then crashed. Seperate elements work fine.. Not the grouped artwork.
   Expected results: Artwork is pasted onto a photoshop layer.
   Actual result: Crashes InDesign. No copy is shown to be pasted.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. Quick apply crashes Indesign with Page Tool selected

   Indesign 2020 - 15.0.3 (macOS Mojave 10.14.6)
   1. Select page with Page Tool
   2. Trying to execute Quick Apply (via keyboard shortcut or clicking on icon) --> Indesign crash
   3. If page is NOT selected everything is OK

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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thanks for reporting this issue.

   We’re looking into it.

   —
   Adobe InDesign team

6. InDesign CC 19/20 crashing on editing the text

   Can you please help us to identify how to solve this bug, please refer attached SS.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. pasting crash

   Indesign 15.0.3
   OS X 10.15.5

   Indesign crashes when pasting text from a text file into any existing document.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. Applications freezing while exporting/saving

   Hey Team,
   Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...

   1. Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
   2. Can't reproduce - only happening from time to time but every 10 Minutes or so
   3. Expected: saving or exporting
   4. Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)

   It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still persists when going the manual way per menuclicking.

   Another thing that caught my eye is: After a crash i restart the application and especially indesign doesnt recognize the screen resolution and opens with a veeeery big window ... I need to "fit to screen" to make it apply to my resolution.

   Powerful Machine here:
   Lenovo P71 17" Laptop
   Intel XEON 1505-V6 CPU 4 core 3.0 GHz
   32 GB ECC DDR4 2400 MHz RAM
   4 K Display
   NVIDIA Quadro P4000 8 GB GDDR5

   Hey Team,
   Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...

   1. Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
   2. Can't reproduce - only happening from time to time but every 10 Minutes or so
   3. Expected: saving or exporting
   4. Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)

   It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still… more

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. Freeze after using default New Hyperlink to URL

   (I didn't see a category for Freeze. I figure Crash is pretty close.)

   In InDesign 15.0.3 on Windows 10:

   I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
   After waiting 15 minutes, it was still hung.
   It was the only app running.
   When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
   I clicked 'Yes'.
   It closed that dialog box and popped up with an alert saying, "Cannot save "16 - Glossary.indd".
   Repeated twice. Same results.
   Then I clicked 'No'.
   It closed out the document, then the "Save changes box popped up again."
   When I clicked 'Yes' there, InDesign closed down.

   When I launched InDesign again, it pretended it had loaded my standard workspace ("David's"), but hadn't. It didn't load it until I chose Windows > Workspace > Reset David's.

   The problem did not reproduce.

   (I didn't see a category for Freeze. I figure Crash is pretty close.)

   In InDesign 15.0.3 on Windows 10:

   I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
   After waiting 15 minutes, it was still hung.
   It was the only app running.
   When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
   I clicked 'Yes'.
   It closed that dialog box and popped… more

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. Creating Text Box Crashes InDesign

    When trying to create a text box, the application immediately crashes. I've found that this only happens in the "Essentials" workspace. I am using a 2017 MacBook Air on MacOS Catalina and using InDesign version 15.0.2.

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. InDesign Suffers Major Performance Issues When InCopy Files Are Linked To .indd File

    I use InDesign a lot for production art. Mostly I layout text and images for product manuals that range between 110 - 250 pages. It runs like a champ on both my Dell XPS 8930 and iMac 2019. Both machines are robust with 32 Gb of ram. However, once I convert text and graphics to InCopy files, I see a huge drop in machine performance. Doing the slightest things like updating the ICMA / ICML file will hang or crash InDesign. Even saving the file can take 2 minutes. I've had 3 instances where the InDesign file got corrupted from crashing so much. I keep sending crash reports to Adobe, but they have yet to address this.
    I feel like I'm walking on egg shells with InCopy. It's become very frustrating to work with.

    I use InDesign a lot for production art. Mostly I layout text and images for product manuals that range between 110 - 250 pages. It runs like a champ on both my Dell XPS 8930 and iMac 2019. Both machines are robust with 32 Gb of ram. However, once I convert text and graphics to InCopy files, I see a huge drop in machine performance. Doing the slightest things like updating the ICMA / ICML file will hang or crash InDesign. Even saving the file can take 2 minutes. I've had 3 instances where the InDesign file got corrupted from… more

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Crashes when font file is moved *every single time*

    This will crash InDesign (and Illustrator and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

    InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

    I'm using OSX 10.15.3 Catalina

    Try this:

    –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
    –make a new document in InDesign, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
    –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
    –app will crash EVERY SINGLE TIME.

    Once again, this happens with every font I've tried, fonts I've designed, fonts from Adobe originals, fonts from other foundries. Happens with OTF, and with TTF. I'm a type designer and I'm testing out new versions of fonts many times in a day, even many times in an hour, so this is very frustrating.

    FWIW, this only seems to affect Adobe apps. Other apps like Apple's TextEdit or Pages aren't affected by this at all.

    A normal user action like this, re-arranging font folders, shouldn't cause all Adobe Apps to crash every time. Please consider this a very high priority and fix ASAP. Thank you!

    This will crash InDesign (and Illustrator and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

    InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

    I'm using OSX 10.15.3 Catalina

    Try this:

    –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
    –make a new document in InDesign, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
    –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
    –app will crash EVERY SINGLE TIME.

    Once again, this happens… more

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    Closed: Fixed  ·  amaarora responded

    This has been fixed in latest version of InDesign. Please update your application from Creative Cloud Desktop.

    Thanks

13. InDesign 15.0.2 hangs on auto flow on primary text frame

    InDesign 15.0.2 Mac OS X Catalina 10.15.4 MBP 15" 2019
    ID hangs up when trying to let InDesign create about 100 additional pages with auto flow on the primary text frame from a placed docx. Can't attach the file due to my customer's copyright policy.

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    Resolved For User  ·  amaarora responded

    As per the customer, the issue is no longer reproducible.

14. InDesign crashes sporadically while scaling/rotating objects

    I've noticed numerous times that InDesign will crash while scaling/rotating objects. Can you please fix this bug?

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. Autoflow Text is Crashing InDesign

    Autoflow text is crashing InDesign. The progress bar gets to about 90% and then it crashes.

    The text document is about 50,000 words, so it's nothing unusual.

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Crash when scaling text beound 1296 pt

    I can repeatably make InDesign crash by:

    1: Creating a big page (Mine is 250x100cm)
    2: Making a textframe and writing a short word (I wrote "café")
    3: Hit "E" and scale the frame by dragging the corners
    4: If I scale the frame so the point size is higher than 1296 pt InDesign will crash.

    I am on InDesign 15.0.2 on MacOS 10.14.6

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. l'application quitte quand je veux tabler une tabulation

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. Crash: "Keep Lines Together" (All) and disabled "Allow Split Footnotes" crashes InDesign if there are footnotes in a table

    100% reproducible on InDesign 15.0.2 on Windows 10.
    Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

    Starting point:
    1. I have a table containing some footnotes.
    2. Footnotes are not allowed to be split.
    3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

    To crash InDesign:
    1. Place the text marker in the paragraph containing the table.
    2. Go to Keep Options.
    3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

    Result: InDesign immediately hangs and you have to force quit.

    Please fix? Should be easy to track down the internal cause with the sample document and reliable reproduction. :)

    ---

    Ps: This was a bit time consuming to track down when my document spanned 100 pages and changes many pages away caused the table to move and crash InDesign. -.-

    100% reproducible on InDesign 15.0.2 on Windows 10.
    Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

    Starting point:
    1. I have a table containing some footnotes.
    2. Footnotes are not allowed to be split.
    3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

    To crash InDesign:
    1. Place the text marker in the paragraph containing the table.
    2. Go to Keep Options.
    3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

    Result: InDesign immediately hangs and you have to force quit.

    Please fix? Should be easy to track down the internal… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

19. InDesign 15.0.2 won't open

    The new 15.0.2 version on a Mac will continue to bounce and not open. The splash screen doesn't show and the app will not respond. I have let the app try to open for an extended period of time, but after 10 minutes of just bouncing and not opening, the app has to be force quit.

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  amaarora responded

    Hi,
    As confirmed by the user, The issue is resolved.
    The issue was related to few bad fonts housed within the system fonts folder..

    Regards
    InDesign Team

20. large footnote

    When I touch up the large footnotes, The indesign file got corrupted

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team