Major System Font Issue!
WHAT THE FONT!?!
Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple type only files that are having system font issues as well. Sometimes the document will open ok and the fonts will appear fine. Then when I go to export, the system fonts turn pink. Sometimes the file can't open the fonts at all and they start out and remain highlighted pink. Other times it will open but them shut off a few seconds later. It's only happening with system fonts. I have included screen shots for reference. I hope this issue can be fixed asap because it's font chaos over here! Thank you.
The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.
Adobe InDesign team
i'm having the same problem! So at september 10th the issue is still not fixed! Or ...
I am still facing issues with Avenir almost daily.... I'm on version 15.1.2.
When I initially open a file that uses Avenir, it will show a missing font. Substituting the font won't work. Often, I find I have to totally quit INDD. Then when I reopen, Avenir will be fine.
Tom Scott commented
Please, please, please fix this. Learn from Quark. If you can't keep up someone will eventually replace you.
This is still occurring with the 15.1.2 update.
We've had 3 or 4 updates since this was reported and it still hasn't been fixed.
This fix should be top priority considering how many people have been affected for so long!!
Mischa Brouwer commented
Fonts missing after 3 years working with it, not in all files, just in some files. Very annoying, commenting to receive updates on this matter.
André B. commented
That is not serious Adobe!
Please. Please. Please. Can a dev address this issue here? It's radio silence and being informed will help us to communicate to our clients regarding this critical issue. I literally just updated the Indesign application and the problem of installed fonts not being recognized remains.
I have uninstalled the app as well as deleted ALL preferences and cache. I am not in the position to replace brand identities or fonts. These are major brands and nothing else is acceptable. I realize and empathize with the complexity of your role in finding a fix, but we need information.
This is destroying my ability to hold off client anger and ruining my production schedule.
Mac OSX 10.15.6 (19G2021)
Cathy R. commented
Here's some of the fun I'm dealing with ... fonts are installed and active!
I am having the same issue with Avenir. I am trying to wrap up our monthly magazine and keep having problems. I'm about to the point of changing out Avenir with another font. Major waste of time! UGH!
Cathy R. commented
This has become a NIGHTMARE for me. Fonts that are loaded and appear in the menu are flagged as missing and text either displays with the pink highlight or in some cases as jumbled letters/symbols that are completely unreadable. Totally random. I can open a file and it works, then save, close and reopen and it's a mess. Or open and it's a mess, then zoom, and it's fine. Zero rhyme or reason, but absolute madness. Add super frequent crashes to the mix and this is a MAJOR time suck and pain in the butt. PLEASE fix.
Mac Catalina 10.15.5 and InDesign 15.1.1
Tom Scott commented
Jeez, I've been spending the last two days working on an InDesign document using Avenir. It randomly but constantly behaves, then doesn't, behaves then doesn't. It's driving me crazy and has turned what should have been a simple two-hour job into, well, who knows? I can't reliably count on InDesign to finish the effen job. Fix this. Earlier this summer there was a Spell Check problem that arrived with one of the updates. What's going on, Adobe?
I have just updated to Catalina and am having the same issue I use FontExplorer which I have been using for years and never had a problem with fonts till I upgraded to Catalina yesterday. I also just updated to InDesign 15.1.2 and it is still doing this. Also when I go to create a new file the InDesign 'New File' window isn't displaying correctly I have attached a screenshot to show the issue.
Darrin B. commented
Just have to jump in and also confirm that as of Aug 21 2020, ID font problem is still happening.
Thank goodness I finally found this thread. I am over in another conversation in Support - and I have two Adobe "professionals" having me jump through hoops- deleting preferences, installing and uninstalling software, moving fonts around, etc. While apparently the problem is with the software, and is happening to a LOT of people.
I use this software for a living, and keep paying for it monthly, and will until the dawn of time.
The plot thickens. Today I noticed that the Font missing issue comes and goes. It was not working on my imac retina Catalina, indesign 15 version, but then for a brief moment after a PDF export it seemed to work. Then the font missing issue returned.
Matt Dabrowiak commented
Hi! I'm sure many of us would take a discount on our monthly subscription until this show-stopping issue is fixed.
I am having the issue with Gill Sans on my Imac: Catalina 10.15.6
But not on my Macbook Pro where I have Catalina 10.15.5
And Indesign 14.0.1.
Can it really be that in the age where updates are being installed automatically that we can't trust the two biggest companies in our industry to update our bread and butter software safely?
Any updates on this issue?
This is a major problem for me as well. Documents that functioned perfectly fine two weeks ago now show persistent inexplicable problems with Helvetica Neue, along the lines of all the previous issues in this thread.
Is there any news on this? I have just wiped my Mac and reinstalled to try and solve it but to no avail, I cannot complete client projects because their brand font won't show up!!! What can I DO??
Hugh Faulkner commented
I would really like to know where Adobe is at with the fix for this. I had just packaged and exported a catalogue for print for a client, and had the client ask "why the final press pdf has 'glitchy' fonts now". So embarrassing!!
I believe it's the same issue as flagged, the fonts were fine until the doc was packaged, then once packaged and re-opened some fonts (Gill sans mostly, but not only) were coming out with completely erratic tracking and also in weird garbled symbols (attached examples). As others have mentioned, this is happening randomly, sometimes when the file is opened there is no issue. The fact our client picked this up and how close we were to sending it to print, which would have cost us thousands, is just nowhere near good enough from a supposedly industry standard software company. We pay a premium price for the software, we expect a premium product.