117 results found

1. rectangle tool not showing stroke and fill in Preview mode

   Since the last update the rectangle tool does not show strokes and fills on rectangles and ovals when I switch from Normal to Preview/bleed/slug/presentation mode. The only way I can make a rectangle that shows correctly (and prints) is to create a text box. It is an okay workaround for a while, but I cannot do ovals.

   I am on CC, version 14.0.2 x64, and have done all updates.

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   0 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Resolved For User  ·  amaarora responded

   Issue has been resolved for customer over mail.
   Issue did not occur after cleaning cache and preferences.

2. Properties Panel snaps closed inconveniently

   I must admit, I was not a huge fan of the new properties panel, as I found having the properties at the top of my workspace quick, convenient and more easily accessible. In working with typography I've encountered a few issues with the latest release of CC (working on iMac High Sierra):

   1. If I try to open the character panel, there is a lag time with the dreaded rainbow spinning wheel that either takes way to long to load and sometimes crashes the program.

   So, to get around that, I've adopted using the properties panel for type changes, which opens immediately and allows me to make the same changes I could in the character panel. However, there is one thing that is slowing my work flow and I'm wondering if there's any way around it.

   1. When I'm in the text tool and needing to make text changes repeatedly throughout a document. I need to expand either the character or paragraph panels by clicking the three dots to expand the menu. Every time I reinsert the cursor to make the same or similar changes to other text within the same document, the panel snaps shut and I'm forced to scoll down and reopen the extended panel. This is cumbersome and annoying and wastes time. Is there a work around that I'm not aware of?

   Thanks.

   I must admit, I was not a huge fan of the new properties panel, as I found having the properties at the top of my workspace quick, convenient and more easily accessible. In working with typography I've encountered a few issues with the latest release of CC (working on iMac High Sierra):

   1. If I try to open the character panel, there is a lag time with the dreaded rainbow spinning wheel that either takes way to long to load and sometimes crashes the program.

   So, to get around that, I've adopted using the properties panel for type changes, which opens… more

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   After updating to InDesign 14.0.2, the issue is resolved.

   —
   Adobe InDesign team

3. text will only align left in Indesign 14.0.2 on Apple MacOs 10.14.3

   text will only align left in Indesign 14.0.2 on Apple MacOs 10.14.3 after last update

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   0 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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   Resolved For User  ·  amaarora responded

   User confirmed that issue was resolved.

   -Aman

4. Keyboard shortcuts to move around Layout not working (listed under Layout Menu)

   These page and spread move shortcuts, listed under the Layout Menu, aren't working, making it very laborious to move through my 80 spread layout.

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   Resolved For User  ·  1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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5. A5 paper size wrong

   The paper size for A5 in the presets is technically wrong as it should be 148.5mm wide and not 148mm. You can't change the built-in presets but it would be really helpful to do so as our onward print workflow relies on 148.5mm wide files and it's really annoying to have to change it after it's all been designed if you forget to change the page size at the beginning.

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   7 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Abhinav Kaushik responded

   A5 is exactly 148×210 mm and the customer has confirmed that there is nothing to fix.

   Adobe InDesign Team

6. Properties Panel Missing in Indesign CC 2018 (v 14.0)

   Properties Panel is not available under Window>
   
   I'm on a Windows 10 Ent, Adobe Suite CC; Indesign 2018.

   I have restarted the PC; deleted opm.db; tried different documents. BTW this is the first time I was using Indesign. I am working with the Adobe Tutorials.

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   0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Properties panel is available only in InDesign CC 2019 release. It was not available in earlier versions.

   Adobe InDesign team

7. Size and Position Missing from Object Styles

   "Size and Position Options" are missing from Object Styles. The option is simply not listed in the Object Styles options and I cannot find a reason for it anywhere. Everywhere I've searched says it should be there so that I can set a specific placement for an object with that style applied, but it's missing.

   I'm using the software at work. It's Adobe InDesign CC - 2017.1 release. 12.1.0.56 x64 build.

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   0 comments  ·  Styles  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   ‘Size and Position Options’ in Object Styles is available in InDesign CC 2018 release and later.

   Adobe InDesign team

8. new document dialogue wont accept size

   INdesign 14.0.1
   File > New Document
   In the new document dialogue box:

   I want to create a custom document 190mm wide and 25 mm high.
   I enter the 190mm in Width box
   I enter 25mm in Height Box
   I move out of the Height box and figure I have entered changes to 211.667 mm.

   this happens no matter if I use the print or web dialogue window.

   This makes it impossible for me to start a new document in the size I want

   ... so that's not a total pain in the **** is it?

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Page size cannot be less than the combination of margins.

   Expand the Margins in the “New document” dialog and change the Margins for the defined page accordingly.

9. InDesign crashes

   InDesign 14.0.1 MacOS Mojave

   Program crashes every time I open it, with any file. It tried to recover the last file it opened but nothing works.

   Tried: erasing prefs, cache, dumped the Recovery files, Uninstall, Reinstall. Still having the same issue. This is happening on two of my Computers at work.
   Tried the same solutions on both computers and still having the same crash issues.

   PS: Program was working OK yesterday, 1-8-2019.

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We’re very sorry for the interruption. It should be working again.

   Adobe InDesign team

10. preview 'w' shortcut doesn't work

    Regularly doesn't respond to the 'w' key shortcut to toggle between regular/preview views.

    Closing entire program fixes the issue.

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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, the issue is resolved with the latest InDesign 2021.

    Workaround: Restart InDesign

    —
    Adobe InDesign Team

11. Text Form Fields do not export with inDesign CC 2018 14.0

    Form Fields do not export at all in the PDF when exported in the current version of inDesign. I am using the same exact settings as I did before I updated, and links DO work. Form fields just do not appear.

    To recreate:
    1) Make boxes where fields are required (in this case, on its own layer, which is visible and active)
    2) Using the Buttons and Forms panel, convert them to text boxes
    3) Export to PDF, making sure that the boxes for exporting interactive elements are checked, and the dropdown says to include appearance

    Resulting PDF does not have text fields.

    Form Fields do not export at all in the PDF when exported in the current version of inDesign. I am using the same exact settings as I did before I updated, and links DO work. Form fields just do not appear.

    To recreate:
    1) Make boxes where fields are required (in this case, on its own layer, which is visible and active)
    2) Using the Buttons and Forms panel, convert them to text boxes
    3) Export to PDF, making sure that the boxes for exporting interactive elements are checked, and the dropdown says to include appearance

    Resulting PDF does not… more

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    2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    It looks like you are exporting to a Print PDF.
    For the Form Fields to work, you should choose Adobe PDF (Interactive) Format instead.

    Hope this helps.

    InDesign team

12. Go back to old method of "space after" paragraphs

    I'm fine with the concept of allowing users to adjust the "spacing between paragraphs using same style." But the way this feature was added doesn't make sense: I think you should have left the old "space after" system the way it was, and allowed users to add the "spacing between paragraphs using same style" box as an extra option. The way you set it up (unless I'm misunderstanding something), anyone wanting to put spacing between paragraphs now has to enter data into two boxes, whether they want certain sections to have custom spacing or not. It makes the "spacing between paragraphs using same style" the default rather than an additional option. That doesn't make sense. Using "space after" is more common than using custom "spacing between paragraphs using same style."

    I'm fine with the concept of allowing users to adjust the "spacing between paragraphs using same style." But the way this feature was added doesn't make sense: I think you should have left the old "space after" system the way it was, and allowed users to add the "spacing between paragraphs using same style" box as an extra option. The way you set it up (unless I'm misunderstanding something), anyone wanting to put spacing between paragraphs now has to enter data into two boxes, whether they want certain sections to have custom spacing or not. It makes the "spacing between… more

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    5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    After selecting the option ‘Ignore’ from the drop-down, the “Space Between the Paragraphs using the same Style” works.

    Adobe InDesign team

13. Fermeture du logiciel INDESIGN avec l'outil Ligne

    Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

    Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
    Merci de votre retour.

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    User confirmed that the issue is no longer reproducible with our latest update for InDesign CC2019 (v 14.0.1).

    Adobe InDesign team

14. blocks are moved to another layer

    When grouped blocks are moved to another layer and then ungrouped, they return to their original layer

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This is a Feature of InDesign and not a bug.

    If you want to stop this from happening, go to the Layers panel flyout menu and uncheck the option called “Ungroup Remembers Layers”. When this option is unchecked, the ungrouped items remain on the same layer as they were (when grouped) and will not return to their original layer.

    Hope this helps.

    Adobe InDesign team

15. Adobe PDF (Interactive)

    Error when exporting to Adobe PDF (Interactive)
    Indesign v14.0
    Mac OS x 10.13.6
    Choose File > Export > Format select: Adobe PDF (Interactive) > click 'Save' > Click 'Export' > Error appears above 'Generating PDF' modal window.

    Error reads: "Failed to Export the PDF file." no code or explanation. See screenshot

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    3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Resolved For User  ·  amaarora responded

    Issue as described in the thread is not faced by the user. Therefore, closing the issue

16. Content Aware Constantly Crashes

    Windows 10 - i7 6700 with a Nvidia Quadro graphics card, and 16gb RAM.

    Layout images in a spread and some dummy text.
    Select image and press teh Content aware fit button
    InDesign crashes

    Expected result
    Image fits with no crashing

    Actual result
    InDesign crashes everytime

    It's a newly created document.

    Images are stored on server - thought this was the problem - moved all images to desktop - still crashes.

    Saved the file to IDML and opened that and resaved it.

    Reset the preferences

    Shut down/End Task of all non-essential programms, including anti-virus.

    CC2019 build 14.0

    File attached (embedded the images for testing)

    Windows 10 - i7 6700 with a Nvidia Quadro graphics card, and 16gb RAM.

    Layout images in a spread and some dummy text.
    Select image and press teh Content aware fit button
    InDesign crashes

    Expected result
    Image fits with no crashing

    Actual result
    InDesign crashes everytime

    It's a newly created document.

    Images are stored on server - thought this was the problem - moved all images to desktop - still crashes.

    Saved the file to IDML and opened that and resaved it.

    Reset the preferences

    Shut down/End Task of all non-essential programms, including anti-virus.

    CC2019 build 14.0

    File attached (embedded… more

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    As updated on the Adobe Forum, the issue is no longer reproducible with the user.

    Abhinav
    InDesign Team

17. Step and repeat Bug

    Step and repeat is not working correctly.

    If you have an object, whilst holding option, drag the object to a new position and release, the object is duplicated. This works correctly. If i then select Duplicate from the Edit menu, it should repeat the the last duplication. It does not! It uses the last step and repeat measurement. This is a bug.

    This is using indesign 2019.

    The bug is not in indesign 2018, it works correctly here

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    Resolved For User  ·  2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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18. InDesign CS6 Hangs with customized plug-ins

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows, place "InDesign-CS6-Windows-Plugins" under <Adobe InDesign CS6>/Plug-Ins/
    2. Launch Adobe InDesign CS6 and open document CS6.indd
    3. Click OK to continue if it prompts for missing plug-ins
    4. Navigate to page 1, which contains a large text frame
    5. Using Type tool to put cursor inside the begining of the frame
    6. Click Ctrl+A to select all contents
    7. Try to set the font size (or set font name) on menu bar.
    8. InDesign hangs.

    The attached zip file contains the plug-ins, indd file and log files.
    My email is aidys@opentext.com .

    Thank you very much,
    Aidy

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows,… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on user comments, marking this as resolved.

    —
    Adobe InDesign team

19. Crash ID2018 with a right click

    InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is no longer reproducible.

    Regards
    InDesign Team

20. Object does not stay in center of document after resizing document format

    Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
    When I place an object centerd in the middle of a document (for example
    500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

    Why does the object not stay centered at the document format?
    I attached a PDF-File where I tried to explain better, what I mean.

    Greetings,
    Lasse

    Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
    When I place an object centerd in the middle of a document (for example
    500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

    Why does the object not stay centered at the document format?
    I attached a PDF-File where… more

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Have you tried enabling the “Layout Adjustment” feature and then carrying out change of Page size?

    Thanks,
    Adobe InDesign team