186 results found

1. InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK"

   1. Version InDesign 13.1
      Testing Windows 10(1709) and macos 10.13.4, same results

   2. Steps
      1 Execute InDesign 13.1
      2 Show "Margins and Columns" Dialog (Application Default)
      3 Click "OK" button

   3. Expected result
      Crash InDesign

   4. Actual result
      Don't crash

   15 votes

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

2. Publish Online

   On Android phones and tablets: Publish Online skips pages when trying to swipe from page-to-page in certain Publish Online documents.

   The thread on the forums is here: https://forums.adobe.com/thread/2419718

   The documents that have been reported to exhibit this behavior include:

   1, "Five Days from Nowhere," found here https://helpx.adobe.com/indesign/using/publish-online.html

   1. And also this document that's in my Publish Online gallery https://indd.adobe.com/view/ab79b8c6-1265-44e3-aeae-7dccfb89cd94
   15 votes

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   Closed: Fixed  ·  7 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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3. indesign crashes very regularly

   Indesign crashes very often these days giving this message [/Development/siriusr11/external/dva/adobe/dvaui/ui/src/OS_UI.cpp-4645], but not autosaving. It seems to happen at different times, can't pinpoint why it does

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  amaarora responded

   We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

   If you still face a crash issue even after updating, please submit the crash report to us.
   (Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )

   Also, start a new thread providing the necessary information to reproduce the crash and send the
   information to santalwa@adobe.com as well.

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
   • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

   Adobe InDesign team

4. Align toolbar: "Use Spacing" is greyed out

   Version: Adobe InDesign cc 2019 (v 14.0)

   Steps to reproduce:
   I'm not sure how to reproduce it. After some minutes of working, the checkbox for "Use Spacing" in toolbar Align/Distribute Spacing is greyed out and inactive. Not sure when it happens or what makes it happen.
   But: in the Properties toolbar, "Use Spacing" is not greyed out and it is working normal, as seen in the attached picture. If I click the checkbox in the Properties toolbar, then the checkbox in the Align toolbar is activated and not greyed out anymore.

   Expected result:
   "Use Spacing" in Align toolbar should not be greyed out when two or more objects are selected.

   Acutal Result:
   "Use Spacing" in Align toolbar is greyed out.

   Screenshot is attached with my red markings.

   Version: Adobe InDesign cc 2019 (v 14.0)

   Steps to reproduce:
   I'm not sure how to reproduce it. After some minutes of working, the checkbox for "Use Spacing" in toolbar Align/Distribute Spacing is greyed out and inactive. Not sure when it happens or what makes it happen.
   But: in the Properties toolbar, "Use Spacing" is not greyed out and it is working normal, as seen in the attached picture. If I click the checkbox in the Properties toolbar, then the checkbox in the Align toolbar is activated and not greyed out anymore.

   Expected result:
   "Use Spacing" in Align toolbar should not… more

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   1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

5. No Panels at Start

   Many times CC apps start with no panels at all or panels which won't expand when clicked.

   Also happens in Photoshop, Illustrator in my experience and on different machines (Mac Pro at home, different iMacs at the office).

   Has been going on for many iterations of CC apps.

   macOS High Sierra 13.13.3 / CC 2018 InDesign 13.0.1

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   8 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  amaarora responded

   Hi,
   As per some recent comments on this thread, customers have confirmed that the issue is fixed.
   We are closing the thread. In case issue is encountered again, please log a new thread.

   -InDesign Team

6. Indesign performance issue : Object movement

   Indesign is always giving me rainbow wheel even if I edit small slides.

   14 votes

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   8 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.

   In the latest version of InDesign, Id 14.0.3
   We have fixed multiple scenarios where the movement of objects was found to be slow.

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

7. You do not have access to Publish Online service.

   I have been working with publish online services and have spent the past few days publishing some document and everything works.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

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   15 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The issue has been Fixed.

8. You do not have access to Publish Online service.

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document trying work out some kinks in the button operations and animation timing.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

   I am currently running version 15.0.

   Has anyone had this happen before and know what to do? I tried restarting InDeisgn and connecting to a different wifi network.

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document trying work out some kinks in the button operations and animation timing.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

   I am currently running version 15.0.

   Has anyone had this happen before and know what to do?… more

   13 votes

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   Closed: Fixed  ·  amaarora responded

   This has been fixed. Please check if you are able to access the Publish Online service

   Thanks

9. inDesign CC 2018 not working in mojave beta

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   10 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know if the issue is resolved for you in InDesign 14.0.

   Thanks,
   Abhinav Kaushik
   InDesign Team

10. InDesign still crashing when saving to external server folder/alias

    I updated to the new version of InDesignCC 2018 this morning (the November '17 update, version 13.0.1). Supposedly this was supposed to fix the Save/Save as crash but I just took the same steps as before and the crash is still happening. The steps are as follows:
    1. Create new document
    2. Save As
    3. Select folder within our shared folder (this is linked to another computer, the other computer is the "momma" so to speak in that its part of the hard drive of the other Mac (version 10.12.6). I am also running Mac version 10.12.6. We have a shared folder with multiple sub folders.)
    4. Select sub folder
    5. Save

    I then get two error messages back to back which read:

    "The network connection was lost for the file test.indd, or the file was modified by another process."

    Then a second message: "Error: Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

    I can reproduce this issue over and over again.

    The file still saves but having to reopen InDesign over and over slows my workflow. Alternatively I have to save the files to the desktop then drag them to the folder I need them in. Both ways impact my work flow negatively.

    I have attached a file which details the report that comes up after the crash.

    I updated to the new version of InDesignCC 2018 this morning (the November '17 update, version 13.0.1). Supposedly this was supposed to fix the Save/Save as crash but I just took the same steps as before and the crash is still happening. The steps are as follows:
    1. Create new document
    2. Save As
    3. Select folder within our shared folder (this is linked to another computer, the other computer is the "momma" so to speak in that its part of the hard drive of the other Mac (version 10.12.6). I am also running Mac version 10.12.6. We have a… more

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Please update to the latest version of InDesign, Id 13.1 for the fix of the problem.

    Thanks,
    Abhinav

11. InDesign 2018 crashes when I update the links in the links panel

    InDesign 2018 crashes when I update the links in the links panel. It does not matter which size they have.
    I'm using Indesign 2018 since yesterday. Running on a power Mac 2017.
    To finish my document I had to install indesign 2017 again and start all over! What can I do?

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Fix of the issue is now available in InDesign’s latest November’17 update.
    Please upgrade to the latest version InDesign CC 13.0.1 for the fix.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

12. Moving objects between layers using the layers panel doesn't always work

    I struggle with moving objects between different layers in an InDesign document by using the layers panel. Often it takes two or more attempts to move objects. I wonder if it's the tolerance of the buttons or if this is genuinely a bug.

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the resolution of the issue.

13. Issues with epub quality on the new 2023 update

    I'm a book publisher. I downloaded the latest InDesign update last week. I created the files and saved them like in the previous software. However, the vendors are all rejecting the epub files stating they're not validating in their epub software. I had to go redownload the prior version of InDesign, and it works like a charm. The glitch seems to be in the new version of the InDesign software.

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    6 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest release of InDesign 2023 - that is, InDesign 18.1 version.

    Please update to this version of InDesign to get the fix.

    --

    Adobe InDesign team

14. Window and panels moving when Mac goes to sleep

    There is an issue with Adobe apps while using Mac M1 with an external monitor. When put in sleep, the windows and palettes move to the bottom half of the screen.

    There are comments on this thread that confirm

    this is an issue with specifically Adobe apps(illustrator, photoshop and indesign at least):

    https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sle...

    please, Adobe support, address this issue.

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    13 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue of Application Window getting resized after waking Mac machine from sleep has been addressed in InDesign 2024 19.2 Release.

15. Indesign M1 Beta expired

    The beta suddenly stopped working and won't allow med to access InDesign on the M1 machine, no update on the Creative cloud installer beta section, and removing and reinstalling the app doesn't solve it.

    Will there come a new beta update soon?

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this was available in the previous release of InDesign – InDesign 2021. Please update to the latest update of InDesign 2021 or install the latest version of InDesign 2022 to get the fix.

    —
    Adobe InDesign team

16. Incopy 2019 cannot open icap file created by ID 2019

    .icap files created with ID 2019 cannot be opened with IC 2019 with error message „An error occured while opening the file.“ Tested on Mac OS X 10.12.6.

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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

17. InDesign performance issue: Slow on documents present on server

    it's not an idea, but a problem. Indesign creates problems on the network and is very slow with server documents, as never before. The media told me to work locally, but I ask Adobe to solve the problem. Windows 10 64 bit - Intel processor 32 GB of ram.

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed in one of the updates made to InDesign. Please update to the latest version of InDesign.

    —
    Adobe InDesign team

18. SVG Font Designation Not Shown in Find Font

    If a font is an SVG font, InDesign shows the square box "SVG" designation in the font dropdown. However, if you view the font info under Find Font (Type>Find Font), the font type does not show as SVG. There is no way to determine if an SVG font was used in the file other than to view in the font dropdown. That is a problem as SVG fonts are not supported in PDF yet and will not be caught by preflight. Can the SVG designation be added to the Find Font info screen?

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

19. Paragraph Return is changed into Paragraph Separator (U+2029)

    Version: Indesign CC 2018 and Incopy CC 2018

    The bug as described on https://forums.adobe.com/thread/2344905 still exists in the latest version.

    During the exporting INDD into IDML, the error below occurs.
    Certain Paragraph Return (\r) is changed into 'PARAGRAPH SEPARATOR'(U+2029) and the first sentence’s paragraph style is changed into the paragraph style of the second sentence which makes two sentences into one.
    Every time this bug occurs, we have to open the INDD file and change “U+2029” into another character such as “space” and export it again.
    Finally we found out that this error occurs when 8000th character is “Paragraph Return (\r)”.
    When 8000th character is “\r”, it is changed into “U+2029” automatically during exporting it to IDML. (it seems that it occurs every 8000th character: 8000th, 16000th …)

    This also occurs when working in Incopy CC 2018 and is a real pain when creating books.

    The expected result is a end of paragraph that's not being transformed in a character.

    Examples and files can be downloaded from https://forums.adobe.com/thread/2344905

    Version: Indesign CC 2018 and Incopy CC 2018

    The bug as described on https://forums.adobe.com/thread/2344905 still exists in the latest version.

    During the exporting INDD into IDML, the error below occurs.
    Certain Paragraph Return (\r) is changed into 'PARAGRAPH SEPARATOR'(U+2029) and the first sentence’s paragraph style is changed into the paragraph style of the second sentence which makes two sentences into one.
    Every time this bug occurs, we have to open the INDD file and change “U+2029” into another character such as “space” and export it again.
    Finally we found out that this error occurs when 8000th character is “Paragraph Return… more

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    6 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

20. Placed ICML files do not appear in the Assignments panel

    Placed InCopy ICML files should appear in the Assignments panel. They do not. This is under InDesign CC2018.1.

    The only step needed to reproduce this is to create an InCopy file. Save it and then place in InDesign.

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    11 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team