117 results found

1. swatches don't merge when importing paragraph styles

   When importing paragraph styles from the CC Library, the swatch colors for the styles get added to already existing swatches creating duplicates rather than merging. By the time all paragraph styles are added, there are 10+ swatches of the exact same color....

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   0 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The PANTONE 540 CP swatch, when added in InDesign, is a CMYK ‘Process’ Color swatch – it comes from the PANTONE Color Bridge Coated library. This swatch was used in a Paragraph Style and this style was added to the CC Libraries.

   You also created another swatch (a custom swatch) which has the same name – PANTONE 540 CP but it is a CMYK ‘Spot’ Color swatch. This was present in the document when the Paragraph Style (created above) was added from CC Libraries to the Paragraph Styles panel.

   When the Paragraph Style was added from CC Libraries to the Paragraph Styles panel, it found that a swatch with the name “PANTONE 540 CP” already exists in the document. Since swatches with the same name but different definitions cannot exist together in a document, it added the incoming swatch with a different name – “PANTONE 540 CP 2” (to avoid name conflict).

   Hope this is useful.

   Thanks,
   Adobe InDesign team

   The PANTONE 540 CP swatch, when added in InDesign, is a CMYK ‘Process’ Color swatch – it comes from the PANTONE Color Bridge Coated library. This swatch was used in a Paragraph Style and this style was added to the CC Libraries.

   You also created another swatch (a custom swatch) which has the same name – PANTONE 540 CP but it is a CMYK ‘Spot’ Color swatch. This was present in the document when the Paragraph Style (created above) was added from CC Libraries to the Paragraph Styles panel.

   When the Paragraph Style was added from CC Libraries to the Paragraph Styles panel, it found that a swatch with the name “PANTONE 540 CP” already exists in the document. Since swatches with the same name but different definitions cannot exist together in a document, it added the incoming swatch with a different name – “PANTONE 540 CP 2”… more

2. AIGPUSniffer

   Indesign will not open a new or existing file... The AIGPUSniffer open but will not open a InDesign file. I am on a Mac running High Sierra 10.13.4

   Adobe InDesign CC 2018

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   Resolved For User  ·  Abhinav Kaushik responded

   Confirmed by User over email stating that the issue was related to a bad hard drive wire harness and it is now resolved.

3. Indesign freeze my iMac when launching

   I can't launch InDesign. It just freeze my entire computer and I am forced to restart the iMac. Any idea?

   I reinstalled it and it didn't make any change...

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   Resolved For User  ·  Abhinav Kaushik responded

   As confirmed by the user that the issue got resolved after Re-installing Creative Cloud Desktop Application.

   Regards
   InDesign Team

4. Incorrect Page Count Value

   It appears that InDesign CS6 or any of the later CC versions is incorrectly writing the page count metadata, such as CC2018.

   This can be demonstrated using Adobe Bridge or ExifTool with the -XMP-xmp:PageImagePageNumber command.

   Files consisting of 1 to 2 pages are correctly reported. In all cases, only 2 pages are being shown, whether the file has 3, 4, 128 pages etc.

   Screenshots from Bridge CC2018 uploaded/attached.

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   Resolved For User  ·  ansjain responded

   Hi Stephen,

   There is a preference in InDesign to save preview images with document, by default ‘First 2 Pages’ is selected in that preference. You can change the setting as per your requirement. It is under ‘InDesign CC/ Edit→Preferences→File Handling’.

   Thanks
   -Anshul

5. Not responding at update changes Indesign and Incopy in same time

   When have modifieds attributes indesign for incopy, if a user click on "update design" in Incopy and the process of update changes assignments is running in Indesign, the Incopy and Indesign crash!

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Hi,
   As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).

   Regards
   InDesign Team

6. Changing Document Size

   When I click OK to make my changes to the document the application crashes. I am able to preview the changes but that's it. I have tried restarting the application, restarting the computer. I can't seem to find anyone else with this issue.

   Running:
   Adobe InDesign CC 13.1
   Mac OS 10.13.4
   Macbook Pro 2015 2.8 gHz i7

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   As confirmed by the user, the issue is resolved.

   Regards
   InDesign Team

7. "Rolloff" in Animationpanel not working in CC2017 / CC2018 / MAC / WINDOWS

   I am working on a diplom project right now, and faced a really annoying bug in InDesign. I want to create a rollover bar, wich slides up when I rollover / hover with my mouse over a certain object. I know without any kind of problems how I am able to create something like this, but my problem is, that the object simply wont return to its destination where it came from, when I rolloff it again, like going away with my mouse. It stays on its place once the animation has been completed, and when I hover over it again, the animations simply restarts. Hard to explain, easy to understand once you see it yourself.

   https://indd.adobe.com/view/351ae097-e63e-4518-93a7-f59e998fb9aa

   Try it yourself, hover over the 3 lines on the bottom, a bar should come up. Go away with mouse, it redoes the animation again, while it normaly should go down where it came from, when "Rolloff" in the Animationpanel is activated.

   Side-note: Exporting it with "Rolloff" deactivated does the exact same thing, so it seems like, that the tool "Rolloff" has no real function.

   https://www.youtube.com/watch?v=ZMRQCabgt_8&t=203s&list=PLVtJKzfqv-Gay5lahydRZgmIEreFijJl1&index=1

   In this YouTube tutorial, you can clearly see, someone achieving what I want in Adobe CS5, 7 years ago! A update for this section would also be great sometime, but it just seems like nothing has changed over the past 7 years.

   It doesnt matter if I try to succeed in this in CC17 / CC18 / Mac or Windows, both do not work.

   This is a tool that is so great to have, but it simply stops me from working correctly, because I am not able to use it. Please fix this as fast as possible. I am not doing all this for fun, I got a diplom project to complete, and just want to make it a little bit nicer by using things like the Animationpanel, instead of simple buttons only.

   Best Regards,
   Adam V.

   I am working on a diplom project right now, and faced a really annoying bug in InDesign. I want to create a rollover bar, wich slides up when I rollover / hover with my mouse over a certain object. I know without any kind of problems how I am able to create something like this, but my problem is, that the object simply wont return to its destination where it came from, when I rolloff it again, like going away with my mouse. It stays on its place once the animation has been completed, and when I hover over it… more

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   3 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Reverse on Roll Off is a SWF only feature, as pointed out.
   We’ll review the feature request to change the label of this option.

   - InDesign team

8. InDesign 2018 still crashing when updating in links panel after 13.0.1 update

   InDesign 2018 still crashing when updating in links panel after 13.0.1 update. Running Mac OS High Sierra. It's one thing after another since updating to 2018.

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   Resolved For User  ·  Abhinav Kaushik responded

   On being contacted via email, the user confirmed that the issue is no longer reproducible.

9. Grids will not come on Adobe InDesign CC 2018 (13.0.1)

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   Resolved For User  ·  1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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10. Auto-Fit for resizing photos.

    I've upgraded from InDesign CS6 to CC 2018, and cannot properly resize photos proportionately. Cannot locate "Auto-Fit" button though every tutorial/directions say this is what to use.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The Auto-Fit button is in the Control panel in CC 2018, just like it was in CS6. There is no change as such.
    FYI, it is also present under Object > Fitting > Frame Fitting Options…

11. changing document size

    Hello!

    I am using the latest Version of Indesign CC 2018. (13.0).
    The following bug exists in the previous version as well.

    Create a new indesign document of (for example) 500 x 500mm.

    Next, place some single objects close to the border, but stay inside the documentformat.

    Now, go to "File; Document settings", where you can adjust the document size. Decrease the size from 500 x 500 to (for example) 400 x 400, with the Preview-Button ENABLED.

    Wait for the moment until the Objects move OUTSIDE the document border, because of the to smaller fileformat.

    Now, again increase the the document size to 500 x 500.
    All Objects, that are OUTSIDE, remain there, and don't move back within the document format.

    Hello!

    I am using the latest Version of Indesign CC 2018. (13.0).
    The following bug exists in the previous version as well.

    Create a new indesign document of (for example) 500 x 500mm.

    Next, place some single objects close to the border, but stay inside the documentformat.

    Now, go to "File; Document settings", where you can adjust the document size. Decrease the size from 500 x 500 to (for example) 400 x 400, with the Preview-Button ENABLED.

    Wait for the moment until the Objects move OUTSIDE the document border, because of the to smaller fileformat.

    Now, again increase the the… more

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    As confirmed by the user, the issue is resolved.

    Thanks,
    InDesign Team

12. Crashing

    Updated to High Sierra and Indesign 2017 is crashes on start up of large files?

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    As confirmed by the user, the issue is resolved after deleting all fonts with warnings.

    Thanks,
    InDesign Team

13. pages panel collapses

    My document has many pages, 50 or more. When I open the document, the pages panel, more often than not, is completely collapsed, and I have to manually resize it back so that I can see all of the pages.
    I have the latest version of ID. I have been using versions of ID since 2001, and I never had this problem until I purchased this one. It makes me feel regret for buying it, I can tell you. It might seem like a small thing, but believe me it is annoying.
    I know ID inside and out, but nothing fixes this problem. I have tried every panel option, but nothing works. Please help.

    My document has many pages, 50 or more. When I open the document, the pages panel, more often than not, is completely collapsed, and I have to manually resize it back so that I can see all of the pages.
    I have the latest version of ID. I have been using versions of ID since 2001, and I never had this problem until I purchased this one. It makes me feel regret for buying it, I can tell you. It might seem like a small thing, but believe me it is annoying.
    I know ID inside and out, but nothing… more

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    As confirmed by the user, The issue is resolved with the latest InDesign CC 2018.1(13.1.0.76).

    InDesign Team

14. help

    Indesign help takes me to webpage that does not exist.
    http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign_12.0&l=en_US&id=AH_HOME

    Browser shows:
    Safari can’t open the page “‎community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign_12.0&l=en_US&id=AH_HOME” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved and the link is working fine.

    Regards
    InDesign Team

15. Indesign (12.1.0.56 mac) crashes when dragging a group from one document to another

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved.

    Regards
    InDesign Team

16. ID CC crashes when edit original is clicked from right-click context dialog in Win 10

    Running CC 2017.1 on Win 10 with tons of memory. After ID has been running for a couple of hours and I right-click edit original on a l inked AI element it instantly crashed. However, choosing edit original from the links menu does not crash. Have deleted cashes and recovery, turned off plugins. Nothing works. See attached error message.

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    Resolved For User  ·  Abhinav Kaushik responded

    User confirmed that the issue is no longer reproducible with Id 2018.1

17. Issues with quick apply

    Quick apply is very slow the first time that you've opened it after a while. In addition, if you switch to another document that you haven't viewed in a while and you click quick apply, InDesign crashes.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved.

    Regards
    InDesign Team