Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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Bug details

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  1. 1 vote
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      1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

      We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

      If you still face this issue even after updating, please submit the crash report to us.
      (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

      Also, please send the following information to santalwa@adobe.com :

      • Files shared in the description cannot be accessed now. Please share the document(s)/asset(s) with us again?
      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

      Adobe InDesign team

    • InDesign 14.1

      Opening InDesign just by itself makes it freeze completely. Ball of death (on Mac) .
      It asks me if I want to start automatic recovery however I can't click on any of the options because the ball of death doesn't let me. The window with the recovery message consequently shows up on top of any other screen.

      I could make InDesign work ONCE yesterday after restarting and today it completely crashes again. Unfortunately it also means one of my files is now stuck 'open' which is untimely.
      This is the latest verstion both of InDesign as well as Mac OS.

      1 vote
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        1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

        Please submit the crash report to us.
        (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

        Also, please send the following information to santalwa@adobe.com :

        • Reproducible Steps – What were you doing when InDesign crashed?
        • Error snapshot or video recording of the issue.
        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
        • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

        Adobe InDesign team

      • 2 votes
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          1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

          We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

          If you still face this issue even after updating, please submit the crash report to us.
          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

          Also, please send the following information to santalwa@adobe.com :

          • Reproducible Steps – What were you doing when InDesign crashed?
          • Error snapshot or video recording of the issue.
          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

          Adobe InDesign team

        • Interactive function does not export

          Hi, the goto page interactive function does not export, it allows you to set it up but then go to export and it tells you its not going to export that function??? how can I get this to work tried everything I know.

          1 vote
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            2 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

            We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

            If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

            Reproducible Steps –
            • Error snapshot or video recording of the issue.
            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

            Adobe InDesign team

          • Document size change/Master page elements appearing on pages where no master page is applied

            When changing the page size in Document Setup and ensuring that adjust layout is not selected, master page elements are showing up on pages where master pages are not applied.

            Version: INDD CC 2019

            Steps to Reproduce: (this does not happen in all cases) In this instance, I changed the document page size in document set up and ensured "Adjust layout" was not selected.

            Expected Result: The document page size would change throughout, keeping the same layout as/properties as before.

            Actual Result: Master page elements were applied to pages that did not have the master page applied (i.e. header on…

            2 votes
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              1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

              We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

              If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

              Reproducible Steps –
              • Error snapshot or video recording of the issue.
              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

              Adobe InDesign team

            • new document preview crash

              I'm crashing in the 2018 version of ID in the New Document dialog whenever I make changes to the margins with the Preview checkbox checked. This happens each and every time, consistently.

              This occurs in both the new, New Document dialog format (Preview checkbox added in 2018) as well as the Legacy dialog format (enabled with General Preferences setting).

              This does not occur in the 2017 CC version of ID. (Legacy dialog only — no Preview checkbox in the new format.)

              This does not occur when changing any other page attribute, including page size, slug, and bleed; only Margin.

              >Testing:…

              2 votes
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                3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                If you still face this issue even after updating, please submit the crash report to us.
                (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                Also, please send the following information to santalwa@adobe.com :

                • Reproducible Steps – What were you doing when InDesign crashed?
                • Error snapshot or video recording of the issue.
                • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                Adobe InDesign team

              • Help > About

                Going to Help > About to see what version I'm using causes InDesign to freeze and crash.
                InDesign 14.0 x 64
                Windows 10 Pro 1803 OS build 17134.345

                1 vote
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                  2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                  We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                  If you still face this issue even after updating, please submit the crash report to us.
                  (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                  Also, please send the following information to santalwa@adobe.com :

                  • Reproducible Steps – What were you doing when InDesign crashed?
                  • Error snapshot or video recording of the issue.
                  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                  • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                  Adobe InDesign team

                • PDF Export & Text field crash

                  I have also downloaded Indesign CC 2019 and encounter a lot of bugs. I can't select a color profile for the PDF export and every time I click into a text field while layouting the complete program hangs. Unfortunately, you can't work with the program like this at the moment!

                  Solution for the problem with the PDF export: Preset PDF export profiles and then select them. So you can bypass the problem a bit. For the second problem I can't find a solution and am very annoyed, because there are also the same probleme with the other programs of CC

                  1 vote
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                    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                    If you still face this issue even after updating, please submit the crash report to us.
                    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                    Also, please send the following information to santalwa@adobe.com :

                    • Reproducible Steps – What were you doing when InDesign crashed?
                    • Error snapshot or video recording of the issue.
                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                    Adobe InDesign team

                  • Assembled files in assignments crash regularly when updated

                    Assignments in Indesign regularly crash the program when parts need updating This is especially bad when an assigned part has been worked on in the assigned file or if the respective file runs over various pages or if it contains complex .ai-images. As soon as you click on the yellow icon to update a part Indesign crashes again and again. To solve the problem I have deleted certain text files completely from the assembly and reentered them afterwards, which is much more effort and doesn't always work.
                    I had this problem before, a few months ago, but lately it has…

                    1 vote
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                      1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                      We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                      If you still face this issue even after updating, please submit the crash report to us.
                      (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                      Also, please send the following information to santalwa@adobe.com :

                      • Reproducible Steps – What were you doing when InDesign crashed?
                      • Error snapshot or video recording of the issue.
                      • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                      Adobe InDesign team

                    • Fails with certain Illustrator images

                      It happened a few times to me that Indesign keeps crashing when certain (complex) .ai images are used - which shouldn't be as I thought Adobe files would perfectly interact with other Adobe programs.
                      When these are changed to png images and I am able to open the Indesign file and update them, Indesign works perfectly well again. At times it is not possible at all to open the file or change the image and the file needs to be reacreated.

                      1 vote
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                        1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                        Please submit the crash report to us.
                        (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                        Also, please send the following information to santalwa@adobe.com :

                        • Reproducible Steps – What were you doing when InDesign crashed?
                        • Error snapshot or video recording of the issue.
                        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                        • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                        Adobe InDesign team

                      • InDesign CS6 Hangs with customized plug-ins

                        Hello,
                        Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
                        According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

                        Could you please have a check why the hanging happens?

                        We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
                        The detail steps are:
                        1. On Windows,…

                        1 vote
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                          3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                          We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                          If you still face this issue even after updating, please submit the crash report to us.
                          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                          Also, please send the following information to santalwa@adobe.com :

                          • Reproducible Steps – What were you doing when InDesign crashed?
                          • Error snapshot or video recording of the issue.
                          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                          Adobe InDesign team

                        • InDesign CC Server 2018.1 crashes when applying masterSpread to a page

                          InDesign CC Server 2018.1 crashes when applying masterSpread to a page.
                          The code attached in file "Script.txt" crashes when executing "item.appliedMaster = masterSpread;".
                          The file "File.indd" is on which I execute the script.
                          I works properly in InDesign CS6 and InDesign CC 2018.1.
                          I've been searching on Internet and I couldn't find any issue similar to mine.
                          I think it is a bug but maybe I'm missing something prior to execute that sentence.
                          Thanks.

                          10 votes
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                            1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                            We have released an update for InDesign Server CC2019 (v 14.0) which contains some stability fixes. If you are not already on 14.0 (build 130), then we recommend you to update to latest version.

                            Also, please send the following information to santalwa@adobe.com :

                            • Error snapshot or video recording of the issue.

                            Adobe InDesignServer team

                          • content aware fit frame

                            I just updated to cs2019. Selected the new feature 'content aware fit to frame'. Created a new document and inserted a new frame, tried to place a PDF image, keeps crashing. Turned the feature off and all ok again. Anyone else having this problem?

                            2 votes
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                              1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                              We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                              If you still face this issue even after updating, please submit the crash report to us.
                              (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                              Also, please send the following information to santalwa@adobe.com :

                              • Reproducible Steps – What were you doing when InDesign crashed?
                              • Error snapshot or video recording of the issue.
                              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                              • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                              Adobe InDesign team

                            • workspace

                              After a crash, no workspaces will load properly, neither pre-existing nor created. Right now I have to move between Essentials Classic and Interactive for PDF just to try to get most of the tools - though some tool I still cannot access. There is no top bar and few tools that load, plus the files when they open are sized tiny and hiding. I have to float in window to get them to appear.

                              I have tried to reset them and create a new workspace, but cannot get anything to help...

                              2 votes
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                                1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                If you still face this issue even after updating, please submit the crash report to us.
                                (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                Also, please send the following information to santalwa@adobe.com :

                                • Reproducible Steps – What were you doing when InDesign crashed?
                                • Error snapshot or video recording of the issue.
                                • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                Adobe InDesign team

                              • No Panels at Start

                                Many times CC apps start with no panels at all or panels which won't expand when clicked.

                                Also happens in Photoshop, Illustrator in my experience and on different machines (Mac Pro at home, different iMacs at the office).

                                Has been going on for many iterations of CC apps.

                                macOS High Sierra 13.13.3 / CC 2018 InDesign 13.0.1

                                13 votes
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                                  8 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

                                  We have recently released InDesign CC 2019 and we believe that this issue should no longer occur.

                                  You can download the latest version of InDesign from the Creative Cloud Desktop application.

                                  Please confirm if the issue has got fixed.

                                  Adobe InDesign team

                                • InDesign Crash with Outlook

                                  I am working on a Mac (Mojave - 10.14) using InDesign CC 2019. The bug is that when I open InDesign with Outlook already open, InDesign all of a sudden begins eating up memory, at about 1 GB every few seconds, until it reaches about 130 GB then force-quits not only InDesign but Outlook. However, after rebooting, if I first launch InDesign THEN Outlook, this doesn't happen.

                                  1 vote
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                                    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                    If you still face this issue even after updating, please submit the crash report to us.
                                    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                    Also, please send the following information to santalwa@adobe.com :

                                    • Reproducible Steps – What were you doing when InDesign crashed?
                                    • Error snapshot or video recording of the issue.
                                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                    Adobe InDesign team

                                  • Upon opening app 'Pages panel' does not launch

                                    InDesign doesn't seem to record the preference of keeping open the 'pages panel'. On each app launch (despite on closing the last session with the pages panel open), the pages panel does not appear.

                                    2 votes
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                                      1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                      If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

                                      Reproducible Steps –
                                      • What were you doing when the issue was observed in InDesign?
                                      • Error snapshot or video recording of the issue.
                                      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
                                      • Is the issue related to a specific workspace(s)? If yes, can you please provide the workspace(s) available at following location:
                                      o Windows: “%APPDATA%\Adobe\InDesign\Version 14.0\en_US\Workspaces”
                                      o Macintosh: "~/Library/Preferences/Adobe InDesign/Version 14.0\en_US\Workspaces”

                                      Adobe InDesign team

                                    • Spell check not working

                                      I have installed the latest version of ID, and the spell check is not working. It does not detect misspelled words.

                                      20 votes
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                                        Need more info  ·  21 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Printing Error: Problem initializing the current printer - Check the system print setting?

                                        Printing Error: Problem initializing the current printer - Check the system print setting?

                                        I have not changed anything in my settings for this error to occur? The previous version works and I have cross-referenced all my settings and they match but it will not allow the print booklet export to the Adobe PDF drive which has always worked?

                                        6 votes
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                                          28 comments  ·  Print/Packaging  ·  Flag idea as inappropriate…  ·  Admin →

                                          Can you please send the following information to santalwa@adobe.com :
                                          • Are you facing issue with InDesign CC 2019(14.0.1.209) and InDesign CC 2018(13.1.0.76)?
                                          • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
                                          • Error snapshot or video recording of the issue?
                                          • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
                                          • Printer driver and printer setup details.
                                          • How is the printer configured? (Local/Network/Wireless)
                                          • Is the printer configured as your default printer?

                                        • the file does not exist

                                          Adobe InDesign CC 2019, pagina inizio, impossibile aprire i file presenti nella cronologia: "il file non esiste, è usato da un'altra applicazione oppure non disponete delle autorizzazione necessarie".

                                          0 votes
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                                            2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                                            It looks like you may be trying to open files that are shown on the Start screen but are unable to do so.

                                            Please check that the file(s) actually exist at the same location as when they were previously opened/created. If they have been deleted/moved/renamed, etc., the Start screen will continue to show their thumbnails but you won’t be able to open them.

                                            Let us know if this is not the case.

                                            Adobe InDesign team

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