Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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windows 10
I am opening InDesign from the start menu but it crashes each time. it will open ok from CC.
1. Version of Adobe InDesign, InCopy or InDesign Server- InDesign CC 2019 14.0
2. Steps to reproduce the issues – Tried installing oolder versions but seeing the same issue
3. Expected result – Indesign to open
4. Actual result – Crash report page appears1 voteWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
Adobe InDesign team
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crash launch
I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
No error message. Just stop launching. What to do?1 votePlease submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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1 vote
Please submit the crash report to us. (Guidelines to submit it are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please let us know the following:
Is the issue limited to a specific document(s)/asset(s)? – If yes, could you please share the document(s)/asset(s) with us at sharewithID@adobe.com?
- Does trashing InDesign Cache & Preferences help resolve the issue? Please take a backup of the same before trashing them.—
Adobe InDesign team -
scripts panel not sorted by name
Using: InDesign 2019 (v14.0.2); macOS Mojave 10.14.4
I want to sort script files by name.
This is a previously fixed issue...
But it has the same issue again.1 voteHi,
We were unable to reproduce the issue inhouse. Please can you share the below pieces of information
1. Which locale of InDesign you are using?
2. Have you tried to delete the cache and Preferences folder of InDesign and then see whether the issue is happening again?
3. Can you provide the screen-shot of Script Panel?
You may mail the information at the email sharewithID@adobe.comThanks,
Aman -
Copying a page: Wrong position
When making a copy of a page, for example a copy of page 1, the new copy lands on a wrong position in the page palette.
1. Click and drag page 1 in the page palette while holding the alt-key. Then move mouse to the right, until a line appears between pages 1 and 2.
2. Releasing the mouse button should result in a copy of page 1 between the original page 1 and 2. All subsequent page numbers should increase by 1.
3. Instead of landing on position 2, the copied page appears on position 3.This issue has…
1 voteWe have released InDesign CC2019.0.2 with lot of bug fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please provide more information to santalwa@adobe.com –
• Reproducible Steps – What were you doing when you encountered the issue in InDesign?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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reverse layout crash
InDesign CC14.0.1 ME always crashes when using the Reverse Layout option if you click on "yes" when the message "The publication contains frame linked between pages. Would you like to break the link?"
If you click "no" it works OK, but "Yes" crashes. Even happens if there is only one page in the document.
1 voteWe have released an update for InDesign 2019 — that is 14.0.2 – which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend you to update to this latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information at sharewithID@adobe.com, with the Subject line – Reverse Layout crash:
• Error snapshot or video recording of the issue.
• If the issue is specific to a document(s)/asset(s), see if you could share the document(s)/asset(s) with us.—
Adobe InDesign team -
"Unable to adjust document layout due to an error."
1. Adobe InDesign CC 2019
2. File >Adjust Layout > I select Custom page size; Auto-adjust margins to page size change; Options - adjust font size, adjust locked content.
3. Expected result: page and all objects and fonts shrink from those I needed for a 8.5" x 11" (letter sized) doc. to 7.222" x 6" (6-column newspaper ad size) I need to produce a print-ready PDF for newspaper layout.
4. Actual result: the error message "Unable to adjust document layout due to an error." (note: the preflight shows no errors, all links working, everything copacetic).
5. See screen shots.3 votesWe’d like to take a look at the document.
Please share the same with us.Thanks,
Adobe InDesign team -
^t
In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)
2 votesPlease submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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find font
Find Font isn't working for certain fonts. See the attached gif. I'm trying to change a passage of text set it Calibri (which I don't have installed) but when I open Find Font, Calibri isn't listed there so I'm unable to swap it out
3 votesHi,
Is the issue reproducible consistently?
Can you please mail me a sample file with which i can see the issue?Thanks
amaarora@adobe.com -
Master pages can't be applied/loaded
Whenever I try to load/apply new master pages to a document, InDesign crashes. I have already rebootet and the same problem still appears. Also tried it on a coworkers computer and the problem is still there.
New master pages can't be loaded/applied.2 votesWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?Adobe InDesign team
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Indesign CC2018 crashes on Cmd-V
I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.
1 voteWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?Adobe InDesign team
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Footnotes flows on the following page even if there is still space on the page where is the reference number
Indesign CC 14.0.1
MAC OS High Sierra 10.13.6unfortunately it happens very often that the text of the footnotes flows on the following page even if there is still space (several lines) on the page where is the footnote’s reference number.
for this bug, the result of many jobs is very bad3 votesSince you are using a Single-Column Text Frame, please see if unchecking the option “Span Footnotes Across Columns” in the Layout tab of Footnote Options dialog helps you overcome this issue.
Adobe InDesign team
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indesign 2019 crashing upon being opened
as soon as i open indesign 2019, it freezes before i can do anything. i have to force quit, but it it doesn't fix it. it still happens every time. i've resorted back to using indesign 2018.
4 votesWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Critical : can't sync fonts from Adobe
Critical : can't sync fonts from Adobe :
Hello, just like this guy below :
Help! Unable to activate fonts InDesign 2019
I can't sync fonts on indesign from Adobe Fonts. Nothing works. Tried everything.
Tried syncing them from the Adobe Font website, tried in Indesign, uninstalled all indesign versions, restarted preferences, uninstalled adobe cloud.
tried everything,
Deactivating fonts on adobe font website, reactivating them. Doing the same in the cloud app. No fix.
FONTS HAVING ISSUES : Source Sans pro, Open Sans, League Gothic, Fire Sans , Fire Sans 2.
The error message is : "unable to sync one…
3 votesWe’ve seen this issue happen when you have the same Font already installed on your machine.
So you may try going to where your Fonts are installed on Windows machine – (Control panel > Fonts) and uninstall/remove the Fonts that you are unable to Sync from Adobe Fonts.
Hopefully, the problem should get resolved.
Adobe InDesign team
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Indesign CC does not open
Indesign CC 14.0.1 does not open. When I want to open Indesign it shows the loading screen but after that indesign closes.
1 voteWe have released an update for InDesign 2019 — that is 14.0.2 – which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend you to update to this latest version.
Does InDesign show a Crash Report dialog after it closes? If yes, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, see if trashing InDesign cache and prefs help resolve the issue.
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Adobe InDesign team -
full swatch list not displaying bug
In the first image, the scroll bar is all the way to the bottom, but it's not showing the rest of the list, when I expand the box (image 2) it displays them... please help/fix?
IndesignCC 13.1 osx high sierra.
7 votesThank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:
1. Does it happen with the latest InDesign version 14.0.1 ?
2. Is it document specific or happens with all the documents?
3. Does it happen with Swatches panel only or all other panels while expanding ?
4. Have you added any extra swatches or it happens with the default swatches ?
5. Please specify your Platform, OS version and InDesign version.A short video depicting the issue will be very helpful.
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1 vote
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?Adobe InDesign team
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Crashes while inserting a new page in between document
Im using Indesign CC 2019 to create a 180 paged book. While trying to insert a new page in between or delete a page, it keeps loading for a very long time (7-8 mins) and then shows a error message sometimes or mostly crashes.
This problem just started occurring from yesterday. So far the file was fine.
Kindly help.1 voteWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?Adobe InDesign team
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InDesign CC 2019 - font error issues with PDFs
When latest InDesign CC 2019 creates a PDF using certain fonts, an error message appears when opening PDF in Acrobat Pro DC: "Cannot extract the embedded font 'JLUSWO+fontname'. Some characters may not display or print correctly."
Never had this issue with previous InDesign versions. The same PDF opens, views and prints perfectly in Preview. Creating PDFs by other applications with the same font are fine.
HELP!5 votesWe have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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pdf export fail
When exporting some InDesign files to PDF, the export fails without any specific reason given. The PDF export settings are "Press Quality" and does not fail when selecting a lower quality export setting. I was able to export fully when changing the downsampling image settings to "do not downsample" and I was able to export without fail. However, this produces a massive file, and obviously is not what I want and will not work. I need the "Press Quality" settings.
This issue appears on Windows 10 (latest release as of this writing) and I have not had any problems using…
2 votesHi,
Please can you share the InDesign file with which i can reproduce the issue at amaarora@adobe.com
You can package the file and zip it before sharing.Thanks,
Aman
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