Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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Bug details

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  1. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

    I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
    Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
    Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
    I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

    3 votes
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      2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

      Please submit the crash report to us.
      (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

      Also, please send the following information to santalwa@adobe.com :

      • Reproducible Steps – What were you doing when InDesign crashed?
      • Error snapshot or video recording of the issue.
      • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

      Adobe InDesign team

    • pdf export fail

      When exporting some InDesign files to PDF, the export fails without any specific reason given. The PDF export settings are "Press Quality" and does not fail when selecting a lower quality export setting. I was able to export fully when changing the downsampling image settings to "do not downsample" and I was able to export without fail. However, this produces a massive file, and obviously is not what I want and will not work. I need the "Press Quality" settings.

      This issue appears on Windows 10 (latest release as of this writing) and I have not had any problems using…

      2 votes
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        1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
      • Fehlercode 4/Errorcode 4 for not damaged documents

        1. Adobe Indesin CC 13.01
        After the last Update of Indesign time by time suddenly Indesign report a damaged file if you try to open any InDesign-Document.

        Everytime after restarting the Mac everything is good and I'm fortunally able to open all o these documents.

        Sometimes restarting Indesign helps, but not always.

        The last 3 days it happens much to often und it nervs.

        46 votes
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          58 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

          We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

          We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

          If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

          Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

          We require more information to identify the root cause of the issue. Please provide following information over email to santalwa@adobe.com
          1. Version of MAC OS (110.12.×, 10.13.x, 10.14.x)
          2. Is InDesign cache and Preferences mounted on Network drive?
          3. Any sync utility running on your machine,…

        • GREP: Repetition (*, +) at the end of a Positive Lookbehind group doesn't seem to work

          Product: Adobe InDesign CC 2019 (14.01)

          Steps to reproduce:
          - Create a document with the text "abcde"
          - (Case 1) Do a GREP search for "(?<=bc+)d"
          - (Case 1) Do a GREP search for "(?<=bc*)d"

          Expected result: highlight the "d"

          Actual result: Cannot find match.

          Note that searching for "(?<=bc)d" does work, as do of course "(?<b)c*d" and "(?=b)c+d".

          Note also that this applied to GREP Styles in a paragraph style.

          2 votes
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            3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
          • Crashes while inserting a new page in between document

            Im using Indesign CC 2019 to create a 180 paged book. While trying to insert a new page in between or delete a page, it keeps loading for a very long time (7-8 mins) and then shows a error message sometimes or mostly crashes.
            This problem just started occurring from yesterday. So far the file was fine.
            Kindly help.

            1 vote
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              1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

              We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

              If you still face this issue even after updating, please submit the crash report to us.
              (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

              Also, please send the following information to santalwa@adobe.com :

              • Error snapshot or video recording of the issue.
              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

              Adobe InDesign team

            • Adjust Layout: add an option to ignore objects anchored in text or bring back legacy (2018) layout adjustment

              I always made extensive use of the old layout adjustment feature in 'margins and columns', yet the new 'adjust layout' gives inconsistent and confusing results, resizing objects that never used to get changed.

              It's gone from being very useful to a liability.

              For me it was great for resizing the main text frame on multi-page (100s+ pages) books, but leaving the objects pasted into the text frame alone (figures, etc). Also moving page numbers aligned with margins, but not changing the sizes.

              The new feature stretches and distorts carefully measured objects/figures, changes anchored object settings (at least, things move about…

              5 votes
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                0 comments  ·  Adjust Layout  ·  Flag idea as inappropriate…  ·  Admin →
              • InDesign False Ligatures Bug

                InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only…

                8 votes
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                  9 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,
                  We are looking at this issue. But because of its intermittent nature, we are unable to reproduce the issue.
                  Can you share the sample files with which you are facing the issue?
                  Are there any specific softwares installed on your system?
                  You can mail me the files and information at amaarora@adobe.com

                  Thanks,
                  Aman

                • Fermeture du logiciel INDESIGN avec l'outil Ligne

                  Crash with the lign tool and arrow
                  Indesign 14.0.1

                  steps to reproduce the issues :
                  https://drive.google.com/drive/folders/15ccJfKeoi1dw3gDSCZ-jcjhNdT9qPkkm?usp=sharing

                  best regards,

                  1 vote
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                    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                    Please submit the crash report to us.
                    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                    Also, please send the following information to santalwa@adobe.com :

                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                    Adobe InDesign team

                  • Page Margin Issues

                    When creating a new document using a preset with a margin, the margin is ignored when the document is made.

                    1 vote
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                      1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

                      We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                      If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

                      Reproducible Steps –
                      • What were you doing when the issue was observed in InDesign?
                      • Error snapshot or video recording of the issue.

                      Adobe InDesign team

                    • Online Published Documents show a blank screen after clicking PDF download button.

                      Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

                      https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

                      6 votes
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                        7 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

                        1. Does it happen with the latest InDesign version 14.0.1 ?
                        2. Is it document specific or happens with all the documents with PDF download capability ?
                        3. Which type of accounts are you using : Paid or Trial or something else ?
                        4. Please specify your Platform, OS version and Browser information

                        A short video depicting the issue will be very helpful

                      • bug

                        Socorro!
                        Isso começou a acontecer recentemente.
                        Podem corrigir?

                        1 vote
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                          1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

                          We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                          If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

                          Reproducible Steps –
                          • What were you doing when the issue was observed in InDesign?
                          • Error snapshot or video recording of the issue.
                          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
                          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                          Adobe InDesign team

                        • Can't drag objects

                          I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!

                          40 votes
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                            99 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello All,

                            We would need more details from you all to help with our investigation into the issue. Please provide the information as mentioned below.

                            1. OS Version?
                            2. Are you able to resize the object which you are not able to drag?
                            3. Is your Application Frame On or Off?
                            4. Does is issue happen with a specific kind of Object, let’s say Text, Rectangle, graphic frame.

                          • Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

                            This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

                            1 vote
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                              1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                              We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                              If you still face this issue even after updating, please submit the crash report to us.
                              (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                              Also, please send the following information to santalwa@adobe.com :

                              • Reproducible Steps – What were you doing when InDesign crashed?
                              • Error snapshot or video recording of the issue.
                              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                              • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                              Adobe InDesign team

                            • Export to PDF crashes when Printer's Marks checked on in PDF export window menu (Indesign 14.0.1 )

                              When I leave Printer's Marks unchecked, Indesign exports effortlessly.

                              Crashing while exporting to PDF happens with any design, regardless of the contents in the design (RGB, .ai files, etc.)

                              I have tested it on exporting older designs that have already been sent to print with printer's marks, prior to this issue.

                              Note: checking or unchecking Bleed and Slug don't interfere – only Printer's Marks do.

                              1 vote
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                                0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                              • Bad PDF Export to x1a with indd placed in InDesign

                                - problem in InDesign CC2019 / macOS 10.14.3, 10.13.9
                                - no problem with previous InDesign versions (on 10.13 systems)

                                Sometimes i use InDesign document (page) placed into another InDesign document (because more work with some pages and reuse them in more documents). If these placed Indd documents contains RGB images with transparencies (like transparency in PSD files, or transparency effects applied to flat images in InDesign), these images are exported very bad, highly desaturated. But only when export to PDF X1a (required by our printer, i use profile "ISO Coated v2 300% (ECI)" in all indd). No problem when exporting…

                                1 vote
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                                  0 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
                                • Indesign 2019 placing my pictures reversed/ inverted; had to use an older version

                                  Indesign 2019 placing my pictures reversed/ inverted; had to use an older version for multi page PDF placement to work properly.

                                  1 vote
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                                    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Mouse-click in menus becomes disabled

                                    InDesign 12.1.0.56; macOS Sierra 10.12.5; Magic Mouse

                                    The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.

                                    72 votes
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                                      91 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have tried to replicate the issue at our end but have not been able to, so far.
                                      We need your help to investigate what could be causing this.
                                      When you encounter this issue, quit InDesign and copy the Preferences and Cache to a shared location (like Dropbox, WeTransfer, etc.) and share the link with us.

                                    • InDesign CC (13.0.1.) - Often can't save as InDesign-Document (error code 0)

                                      InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.

                                      Annoying.

                                      Cant't reproduce the problem.
                                      I work local, so it can't be an connection-problem.

                                      11 votes
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                                        15 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                        We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched resulting is the issue. The issue seems to be specific to MAC OS.
                                        If you encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/InDesign Recovery/*” and create a file in the directory.

                                        Workaround – Relaunch the application, Cache folder gets created and the problem is resolved.

                                        We require more information to identify the root cause of the issue. Please provide following information via email to santalwa@adobe.com
                                        1. Version of MAC OS (10.11.x, 10.12.x, 10.13.x)
                                        2. Is InDesign cache and Preferences mounted on Network drive?
                                        3. Any sync utility running on your machine, such as TimeMachine?

                                        Thanks,
                                        Adobe InDesign Team

                                      • Version 13.1

                                        Version 13.1 crashes several times a day. For various reasons, ex. try to drag and drop pictures from finder into indesign.

                                        2 votes
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                                          2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                          We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                          If you still face this issue even after updating, please submit the crash report to us.
                                          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                          Also, please send the following information to santalwa@adobe.com :

                                          • Reproducible Steps – What were you doing when InDesign crashed?
                                          • Error snapshot or video recording of the issue.
                                          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                          Adobe InDesign team

                                        • existing file size won't change > InDesign CC 2019

                                          Today I noticed that if I use an existing file > save as new file name > then change document set up (size) the document says it's the correct size but it is not!

                                          After creating a PDF, I checked the file data and the size was not correct! Did this 7-8 times to make sure it wasn't a user error. Being that I do 100's of print ads a month, this is a HUGE issue.

                                          1 vote
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                                            1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

                                            We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                            If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

                                            Reproducible Steps –
                                            • Error snapshot or video recording of the issue.
                                            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

                                            Adobe InDesign team

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