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Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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319 results found

  1. GREP: Repetition (*, +) at the end of a Positive Lookbehind group doesn't seem to work

    Product: Adobe InDesign CC 2019 (14.01)

    Steps to reproduce:
    - Create a document with the text "abcde"
    - (Case 1) Do a GREP search for "(?<=bc+)d"
    - (Case 1) Do a GREP search for "(?<=bc*)d"

    Expected result: highlight the "d"

    Actual result: Cannot find match.

    Note that searching for "(?<=bc)d" does work, as do of course "(?<b)c*d" and "(?=b)c+d".

    Note also that this applied to GREP Styles in a paragraph style.

    2 votes

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    3 comments  ·  Others  ·  Admin →
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  2. InCopy character panel blank

    My coworker is on a PC running InCopy 2019 and has had an issue with InCopy since CC2017. The panels (not sure which ones are there other than the character panel) move from the side to the top and go blank and are utterly unusable. Turning them off and on again doesn't do anything. Any ideas on making it usable again?

    2 votes

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    It may help to just quit InCopy on your co-worker’s machine and clean the Application Preferences and Cache from here:
    /Users/yourusername/Library/Caches/
    /Users/yourusername/Library/Preferences/

    Adobe InDesign team

  3. Page Margin Issues

    When creating a new document using a preset with a margin, the margin is ignored when the document is made.

    2 votes

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.

    Adobe InDesign team

  4. Online Published Documents show a blank screen after clicking PDF download button.

    Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

    https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

    7 votes

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    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

  5. Keyboard commands do not respond in document until text field is selected

    Indesign 14.0.2 x64
    Windows 10

    After opening any document, the keyboard does not work. Print, open, and quick key selections for tool will not register until I select the ​type tool with the mouse, and click on a text field so that the cursor appears.

    I then have to click on the selection black arrow tool for any keys to start working. I use mainly quick key shortcuts and commands all day, so this occurs every new document opened.

    1 vote

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    0 comments  ·  Others  ·  Admin →
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    Need More Info  ·  amaarora responded

    Could you please try clearing up(or renaming) your preferences and cache for InDesign 2019(14.0).
    If you still face the issue after doing the above, please share with us some screenshots and(or) small video demonstrating the problem.

    -InDesign Team

  6. Indesign 2019 placing my pictures reversed/ inverted; had to use an older version

    Indesign 2019 placing my pictures reversed/ inverted; had to use an older version for multi page PDF placement to work properly.

    2 votes

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  7. I emphasize enough how much I dislike the new styling on the text/paragraph style dialogues

    It is SOO much harder to select the paragraph (or whatever) style I need now. The key information in that dialogue is the style name, which I know you know because that's what you show when it's selected. But that style name isn't the most visible part of the drop-down. In my case, it's darn hard to see. This is slowing me way down and I'm feeling very grumpy about it.
    I was also really irritated when the resize quick keys did a switcheroo here after 20+ years, but I can get over that. This one -though! Apologies for the…

    1 vote

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    Need More Info  ·  amaarora responded

    Hi,
    This new menu you are seeing is only visible from the properties panel.
    You can still see the list of paragraph styles from the Paragraph Styles menu (Type→Paragraph styles) in the same way as it used to be in previous years.
    Please let us know if you still face the problem

    Thanks,
    Aman

  8. text bold italic regular

    Cannot easily change text with bold italics and bold regular to non-bold italics and non-bold regular.

    1. On Windows 7, InDesign 14.0.1 x64:
    2. In a normal text window, type "regular" in non-bold regular Times New Roman font.
    3. Then type "italics" in non-bold italic Times New Roman Font.
    4. Select the entire "regularitalics" phrase.
    5. Click Ctrl-B. The entire phrase correctly becomes bold.
    6. Click Ctrl-B again. Expected behavior: The entire phrase should revert back to regular. Actual behavior: Only "italics" reverts back to regular. The "regular" remains bold.
    1 vote

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    Need More Info  ·  amaarora responded

    Hi,
    Please let us know if using the short cut keys ctrl+shift+b/i helps to change the font style.

    Thanks,
    Aman

  9. Exporting to PNG file on network drive doesn't work

    There appears to be a bug when exporting PNG files to network mapped drives in Mac OS X 10.13.4 (Darwin) Adobe InDesign 2018 (latest version).

    This is in a domain environment using domain credentials. You export the file as PNG and it doesn't appear in the folder as expected. If I export to desktop it works fine, if I copy it from desktop to the share it copies fine. Just cannot export directly.

    9 votes

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    Hello,
    Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
    I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?

    Is this drive mounted via SMB?
    Is it a NAS server?

  10. bug

    Socorro!
    Isso começou a acontecer recentemente.
    Podem corrigir?

    1 vote

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  11. TIff

    Can't place TIF or PNG files into InDesign. The internet tells me that I can, however I've been trying for hours and it only works when I convert to JPG.

    1 vote

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  12. Document size change/Master page elements appearing on pages where no master page is applied

    When changing the page size in Document Setup and ensuring that adjust layout is not selected, master page elements are showing up on pages where master pages are not applied.

    Version: INDD CC 2019

    Steps to Reproduce: (this does not happen in all cases) In this instance, I changed the document page size in document set up and ensured "Adjust layout" was not selected.

    Expected Result: The document page size would change throughout, keeping the same layout as/properties as before.

    Actual Result: Master page elements were applied to pages that did not have the master page applied (i.e. header on…

    3 votes

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

  13. existing file size won't change > InDesign CC 2019

    Today I noticed that if I use an existing file > save as new file name > then change document set up (size) the document says it's the correct size but it is not!

    After creating a PDF, I checked the file data and the size was not correct! Did this 7-8 times to make sure it wasn't a user error. Being that I do 100's of print ads a month, this is a HUGE issue.

    1 vote

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

  14. Upon opening app 'Pages panel' does not launch

    InDesign doesn't seem to record the preference of keeping open the 'pages panel'. On each app launch (despite on closing the last session with the pages panel open), the pages panel does not appear.

    2 votes

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
    • Is the issue related to a specific workspace(s)? If yes, can you please provide the workspace(s) available at following location:
    o Windows: “%APPDATA%\Adobe\InDesign\Version 14.0\en_US\Workspaces”
    o Macintosh: "~/Library/Preferences/Adobe InDesign/Version 14.0\en_US\Workspaces”

    Adobe InDesign team

  15. Color Reading Completely Incorrectly

    Adobe. This is an insane problem to have not fixed.

    Colors are seriously displaying incorrectly. From one program to another the colors look different and they do not at all match the way the color read in 2018.

    The attached shows the same color in Indesign 2019 (left) and Illustrator 2019 (right)

    This is a serious issue that people have been having since the 2019 update and I cannot believe there is not an update to fix this yet.

    Every time Adobe releases an update lately I hesitate to download. The ideas behind the updates are intended to increase functionality…

    2 votes

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  16. page number in page manu not shown

    Hallo. Leider werden die letzten Seitenzahlen im Seitenmenü abgeschnitten.

    1 vote

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    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  17. A2

    When choosing the A2 format in a new document you get the following tallllll document

    1 vote

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    Please send the following information to santalwa@adobe.com.

    • Go to “Preferences”(Edit menu→Preferences→General)
    • Select the checkbox "Use Legacy “New Document” Dialog"
    • Open “New Document” Dialog using File → New → Document or Ctrl/Cmd+N
    • Provide the snapshot of “Page Size” drop down list in expanded form.

    Adobe InDesign team

  18. convert

    Click "convert" to open this document..... doesn't do anything!!

    The error message then tells you "You are not currently signed in to the
    CC (which I already am). Please go to Help- > Sign In and enter your Adobe ID. Restart InDesign, then try opening the document again."

    Performing this action does nothing, the error never goes away, you just go in circles.

    1 vote

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    It looks like InDesign is not recognizing that you are already signed in.
    Please try signing out from InDesign once. Quit and relaunch InDesign. Also you could try signing out from Creative Cloud App and sign back in to see if the issue goes away.

    Adobe InDesign team

  19. installed font missing

    InDesign 13.0.1 on macOS 10.12.6

    One installed font from a family of 6 suddenly started showing as not found. Frutiger LT Pro 67 Bold Condensed was correctly showing, now not.

    I have re-installed InDesign twice, reinstalled the font, and rebooted several times. Font is correctly showing still in Illustrator and Photoshop.

    This is impacting client files and while I have a workaround, I am concerned the problem will occur with other fonts where I don't have a viable solution. (I have another foundry version of that particular font.)

    Screen shots attached.

    many thanks

    14 votes

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    13 comments  ·  Others  ·  Admin →
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    Need More Info  ·  amaarora responded

    Please let us know if this issue still happens with the latest InDesign Release

    Thanks

  20. GREP "Any Double Quotation Marks" wildcard not working as expected

    Version: CC (14.0.1.209)

    While using InDesign's Find/Change GREP feature:

    The following GREP query wont find the matching string even if it exists in the document: (Any White Space) followed by (Any Double Quotation Marks) followed by (Any Uppercase Letter)

    \s"[A-Z]

    This should find any white space followed by any double quotation mark followed by any uppercase letter, however it shows no match.

    The following GREP searches will work, but when combined they do not work:

    \s" will find the white space and the double quotation mark

    "[A-Z] will find the double quotation mark and any uppercase letter

    It seems to…

    1 vote

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