522 results found

1. Can not save Indesign file to network server

   1. Version of Adobe InDesign: AdobeIndesign 17.0.1
   2. Steps to reproduce the issues: Save InDesign Document to Network Server
   3. Expected result: Save file
   4. Actual result: Error message Can't save file/damaged file, InDesign crashes

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2. can't select new create

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3. Export to PDF function crash in InDesign 15.1

   Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

   This happen even I change the type of export (small dimension, print, etc.).

   I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

   The system start to work but the application crash at 16% of the export.

   The problem seems connected with something on the file, because I try to export another project and it work perfectly.

   The file was all "green" in the preliminary checks panel.

   And I notice that the system crash also using other function, example scrolling the pages list or the links list.

   There is something wrong in the new version 15.1 that stops the compiling. Unfortunately no errors appear, only application crash.

   Coming back to version 15.0.3 have solved the problem and the file was perfectly exported in PDF.

   Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

   This happen even I change the type of export (small dimension, print, etc.).

   I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

   The system start to work but the application crash at 16% of the export.

   The problem seems connected with something on the file, because I try to export another project and it work perfectly.

   The file was all "green" in the preliminary checks panel.

   And I notice that the system crash also using other function,… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this is now publicly available in the latest InDesign update, 15.1.1

   Please update to the latest version to get the fix.

   —
   Adobe InDesign team

4. After changing workspace the extension panels become huge

   After changing workspace the extensions panels contents become huge. Clicking on anything in the panel does not work. Turning the panel off and on, changing workspace several times does not help. Only restarting the application makes the panel the standard size (zoom). Today I updated the application to the latest version, but the previous version also had the problem.

   This is terribly annoying because I have to turn indesign off and on dozens of times during the day.

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5. Every time I use "insert endnotes" Indesign CC 2022 crashes

   Whenever I insert endnotes InDesign CC 2022 crashes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

6. InDesign 17.0 crashes on launch after removing a previously installed CEP Extension

   Steps to reproduce in InDesign 17.0:

   1. Install a CEP extension folder manually to ~/Library/Application Support/Adobe/CEP/extensions
   2. Launch then quit InDesign
   3. Delete CEP extension folder installed in step 1
   4. Launch InDesign, it will crash when "Starting up panels"

   As a workaround deleting the following cache folder allows InDesign to launch again.
   ~/Library/Caches/Adobe InDesign/Version 17.0

   This was not an issue in ID 16.4

   InDesign 17.0
   Intel Mac running macOS 11.6.1

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2022(v17.0.1.105). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign Team

7. Changing default language causes InDesign to crash and language remains unchanged

   InDesign v 16.4 & InDesign v 17.0 on macOS Catalina

   InDesign keeps crashing when you’re trying to change the default language. Received a large file with French as default and we need to localize it for US market.

   Paragraph Styles > [Basic Paragraph] > Advanced Character Formats > Language: French (Change to English: USA) > OK

   CRASH

   Edit > Find/Change > Find Format > Advanced Character Formats > Language: French > Change Format > Advanced Character Formats > Language: English: USA > Change All

   CRASH

   The language is suppose to change so that the symbols will be correct. For example all French « » is changed to "" for English USA.

   The program keeps crashing.

   InDesign v 16.4 & InDesign v 17.0 on macOS Catalina

   InDesign keeps crashing when you’re trying to change the default language. Received a large file with French as default and we need to localize it for US market.

   Paragraph Styles > [Basic Paragraph] > Advanced Character Formats > Language: French (Change to English: USA) > OK

   CRASH

   Edit > Find/Change > Find Format > Advanced Character Formats > Language: French > Change Format > Advanced Character Formats > Language: English: USA > Change All

   CRASH

   The language is suppose to change so that the symbols will be correct. For example… more

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

8. InDesign crashes and cannot be shut down until a hard reset is performed on Mac OS computers

   My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.

   I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the HD so we had to do a hard reset and lost our screenshots.

   My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.

   I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the… more

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9. Disproportionately large window "Tables of contents"

   Hello
   I encountered a bug in Indesign when opening the application window for creating or modifying tables of contents, indeed it is disproportionately large, it is impossible to reduce it.
   thanks for your help, is this with the new windows update?

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10. InDesign 2022 crash when updating modified links in an existing document

    I just updated to InDesgin CC 17.0. I have a MacBook Pro 2020, with OS 10.15.7. Trying to open an InDesign CS 6 file with modified links to other InDesign documents causes the application to hang up and I have to force quit it. It doesn’t matter if I choose update links or don’t update links in the dialog box. In trying to quit and reopen I did manage to recover the document, but I still cannot resolve the modified links problem, since the application hangs up every time I try to update the links in the links pallet. Same with trying to just replace the link. I do have font errors mentioned for these links in the preflight panel that did not occur when working with this document in the previous version of InDesign.

    I just updated to InDesgin CC 17.0. I have a MacBook Pro 2020, with OS 10.15.7. Trying to open an InDesign CS 6 file with modified links to other InDesign documents causes the application to hang up and I have to force quit it. It doesn’t matter if I choose update links or don’t update links in the dialog box. In trying to quit and reopen I did manage to recover the document, but I still cannot resolve the modified links problem, since the application hangs up every time I try to update the links in the links pallet. Same… more

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11. Crash

    InDesign 17 keeps crashing. The program simply closes without an error message. It is not possible to work with the version. I reinstalled the old version

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12. spellchecker causes InDesign to crash

    I've had this occur across multiple files; some new, some old.
    I cannot stop the behaviour from happening despite cache and com. dumps, prefernence resets, etc. - whenever I run Spellchecker InDesign disappears/crashes. I'm losing money constantly as I'm a designer who outputs a lot of multi page brochures, books, magazines, etc. and my efficiency has ground to a halt.

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

13. Export Jpeg to nas, finder crash

    I have a MacbookPro under macOs BigSur version 11.4 with an Apple M1 chip, the version of Indesign is 16.3.2, when I export one of my files either locally or on the network nas, in the JPEG format to the NAS and I want to open the Finder to see if the file is saved, as soon as I click on it without opening it, the Finder no longer responds and the same for Indesign, which forces me to close Indesign so that the Finder will work again, is there a compatibility problem since there is still no version of Indesign for Apple Silicon processors?
    I have already been with an adobe technician who took the hand on my post, he told me to do a post here, thanks

    I have a MacbookPro under macOs BigSur version 11.4 with an Apple M1 chip, the version of Indesign is 16.3.2, when I export one of my files either locally or on the network nas, in the JPEG format to the NAS and I want to open the Finder to see if the file is saved, as soon as I click on it without opening it, the Finder no longer responds and the same for Indesign, which forces me to close Indesign so that the Finder will work again, is there a compatibility problem since there is still no version of… more

    3 votes

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14. Exporting to ePub (reflowable) when document has endnotes containing hyperlinks causes InDesign to hang

    Version of Adobe InDesign: 15.1.2 / macOS 10.15.6

    Steps to reproduce the issues: When exporting a document with endnotes containing hyperlinks to ePub (reflowable), InDesign hangs and needs to be force quit. Have tested removing all hyperlinks to tests, and document exports correctly. Have tested putting hyperlinks outside of endnotes and document exports correctly. The bug is specific to hyperlinks which are part of the endnote text.

    Expected result: Successful export with endnotes reciprocally linked to text, and hyperlinks in endnote text active to respective URLs.

    Actual result: InDesign hangs and needs to be force quit.

    18 votes

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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    —
    Adobe InDesign Team

15. Adobe InDesign Server 2021 has stopped working

    With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".

    As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).

    The issue here is not that the possibly questionable document cannot be processed properly - the issue is that a server process is showing a dialog, as opposed to just aborting execution or even crashing fully (which we could then handle programmatically).

    Long story short: why is InDesign Server, launched from the command line, ever showing a dialog?

    With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".

    As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).

    The issue here is not that the possibly questionable document cannot be… more

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16. InDesign crash when deleting blank endnote text frame

    When converting endnotes back to footnotes the bland text frames remains on the page. When trying to delete the text (endnote) frame, or the entire page, InDesign 16.4 crashes.

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17. Indesign crashing repeatedly, mostly after editing photos in Photoshop

    Indesign 16.4, Mac mini (M1, 2020), Big Sur: Indesign crashes repeatedly every day, mostly when I open an image in Photoshop from Indesign, edit the image and save it. Two latest crash reports attached.

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18. Big Sur - inDesign when I switch to another program (PSD/Ai for example) it quits like a spoiled child

    Once I switched from Mojave to Big Sur inDesign will not stay running unless I leave it as the main program.
    Font issue? Mentioned because that is my main issue with Big Sur at the moment -- errr.

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19. Indesign 16.3 cannot make package

    we are having a problem using INDD ( 16.3.2 ) with ours Mac Pro late 2013 ( Bigsur 11.4 ) while we are creating the package.
    So the process is going to infinite time and even we are force down the app we must pushing the power button of the Mac to switch off and after switch on.
    On the Windos 10 the package is created without any problem.

    Update on 29/07/2021
    I did the same test on a Mac Pro Book mid 2014 ( Catalina 10.15.3 ) : in this way I can make the package without any problem.
    So the cause should be the OS Bigsur.
    Does anyone have the same problem?

    Update on 10/03/2022
    After some months the problem is the same! , please somebody of the Adobe Team can see my post?

    we are having a problem using INDD ( 16.3.2 ) with ours Mac Pro late 2013 ( Bigsur 11.4 ) while we are creating the package.
    So the process is going to infinite time and even we are force down the app we must pushing the power button of the Mac to switch off and after switch on.
    On the Windos 10 the package is created without any problem.

    Update on 29/07/2021
    I did the same test on a Mac Pro Book mid 2014 ( Catalina 10.15.3 ) : in this way I can make the package without any problem. … more

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20. Crash on Export Interactive PDF inDesign 16.1

    Crashes when exporting PDF interactive

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to santalwa@adobe.com :

    Reproducible Steps – What were you doing when InDesign the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team