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30 results found

  1. InDesign 14.0 x 64 Margin won't change since software update

    When I try to increase or decrease margins, nothing happens. It used to work great until my last software update.

    1 vote

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    Need More Info  ·  1 comment  ·  Performance/Usability  ·  Admin →
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  2. Preferences Reset after working with a large XML based file

    I work with large XML files to create catalogs several times a month. This results in InDesign giving me a lot of "Continue without Undo" prompts anytime I do any action (even scrolling and zooming), so I save the file and quit InDesign. Upon reopening InDesign, it says that it cannot read my preference file and resets everything.

    This is extremely frustrating, as while my workspace is saved, all of the character/paragraph/object styles, swatches, and program settings are completely wiped, as are all the tool tips and notifications. Barring being able to not have this problem occur regularly, is there…

    1 vote

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    0 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thank you for providing the information. Just copy the preference and try the following workflow –
    • Delete InDesign preferences
    • Copy the InDesign corrupt preferences.
    • Launch InDesign.
    • An alert would come that the preference have been reset.

    If the above workflow works with the copied preference, Zip them and mail it to santalwa@adobe.com.

    Regards
    InDesign Team

  3. Separations Preview

    Like previous versions of InDesign CC the color separations preview still does not work correctly.

    When user tries to view separations by turning a color separation off, or toggling back and forth between colors, the visible page in the document goes completely haywire - scattering elements and superimposing images from other nearby pages. See attached screenshots of the issue.

    This has been an issue for awhile and I am dismayed it still has not been addressed as it is a very useful function in the printing industry. Since the launch of CC I have had to check my separations in…

    4 votes

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    3 comments  ·  Performance/Usability  ·  Admin →
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  4. Numbering and section options

    If you have multiple types of numbering options in one document, (say using Roman for your intro pages, and then convert to regular numbers for the main document) you can't change them even though the option is not grayed out in the Numbering and Sections Options dialogue box. If you click on it, it just reverts back to what the document started as and won't select that other numbering option.

    Exact same document, and I (on 13.1) cannot change it, but my co-worker who has 13.0.1 can.

    Adobe INDD CC 13.1

    1 vote

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    1 comment  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Please provide further details so that we can try to reproduce the issue in-house.

    1. Which OS version are you using?
    2. Is it specific to a document?
    3. Does the issue happen with other dropdowns as well?

    -Abhinav Kaushik

  5. gpu performance not working

    This literally just started happening today. I have not installed ANY new anything.
    I'm running a new Macbook Pro (sept 2017), with 16g RAM, 2 TB SDD (with plenty of room on it) Graphics processor is Radeon Pro 560 4 GB
    Intel HD Graphics 630 1536 MB, running High Sierra 10.13.1.
    Running latest version of InDesign CC 2018 build 13.0.1
    As of about an hour ago, I can no longer use the animated zoom or GPU performance. Everything on the screen disappears and you can see the rulers moving as I try to zoom in/out or try to scroll pages.…

    2 votes

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    3 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  Sumit Garg responded

    Hi ,

    Are you facing this issue for all the document. If yes, can you please send us one of your sample document for analysis. This will help us in isolating the actual root cause.
    If issue is specific to some documents then please share these documents for analysis.

    You can send us your packaged document with assets to “sharewithID@adobe.com” email address.

  6. underline and paragraph rules don't work

    In version 13.0 can't modify the value of the line thickness, and is always the same stroke size: 1pt

    1 vote

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    0 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please add a small video (on WeTransfer/Youtube/Dropbox) and post a link here so that it can be looked into?
    We have tried to reproduce it but unable to do it.
    Also, please try once after clearing your cache and preferences. https://forums.adobe.com/thread/526990

    -Aman

  7. pipette does not work in cells of tables

    pipette does not work in cells of tables

    2 votes

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    5 comments  ·  Performance/Usability  ·  Admin →
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  8. Can't scroll through pages in presentation mode

    2017.1 Release, 12.1.0.56 Build
    macOS Sierra version 10.12.6

    When I go to the presentation mode, I am not able to scroll through the pages. Whether i use the trackpad, arrow keys, or change the keyboard shortcuts.

    6 votes

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    7 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello All,
    There has to be a scenario in which the scrolling of the document is not working in presentation mode because, otherwise it is not reproducible at our end.
    I can observe that, pages do not scroll while making a vertical gesture on the mouse, but through other methods such as, click, arrow key pages can be scrolled easily.

    Are you able to scroll using clicks and arrow keys?
    Is it the case that, the issue is intermittent or only happens in a specific scenario?
    Also, let us know your machine details such its configuration, OS version and Id version

    This can help us to get to the bottom of the issue

    Thanks,
    Abhinav

  9. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    5 votes

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    4 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  ansjain responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

  10. Scrolling too slow

    Adobe needs to improve scrolling speed. When using the slider, InDesign can't keep up with it.

    8 votes

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    3 comments  ·  Performance/Usability  ·  Admin →
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