861 results found

1. Mouse cursor disappears after change text

   Indesign 15.1, 15.1.1 Windows 10
   When I change text, mouse cursor disappears for few seconds (sometimes less, sometimes more). In this time I can't select anything.
   Please don't tell me: - reset preferences. I did it.
   Version 15.0.3 working OK.

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2. Pdfs come in upside down and inverted when viewed in 'high quality display' in InDesign, 16.0.. Mac OS, Big Sur 11.01.

   The problem is only in 'high-quality display' It shows normal in 'typical display.' When exporting from InDesign to a PDF there is no issue. This is a display rendering bug. Note: pdf I'm linking to was from Adobe XD.

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3. Disappointed with Adobe

   For me the last 2-3 InDesign updates have been just misery; I cannot work without the spinning wheel showing for every little change I do, so I have had to work on an older version. I was hoping the last update (15.1) would fix this, but no; I had to install an older version again. When will you fix this lagging problem which has been present in every update the last 1-2 years?

   6 votes

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4. Location of link,indd & export files

   INDD CC on PC win10
   Working with local files and 2 LAN locations.
   1) Sick of Indd updating every week and forgetting file locations.
   2) the two options "Original Link folder" and "most recent Relink Folder" are meaningless.
   I would like to be able to drag a job folder from the network and work on it with Indesign first looking in that local folder for its links, link folder and fonts instead of the original job folder on the LAN.
   
   Why? - lets say I had an idea and want to test it without ruining the Main job. I make a local copy work with it, Decide that I like the result I can drop the folder on the network and tell it to overwrite the network files.
   EXCEPT only the local indd file is new all the work on the links will be overwritten with the original files - because it was still linking to the network - result all the new work is lost.

   INDD CC on PC win10
   Working with local files and 2 LAN locations.
   1) Sick of Indd updating every week and forgetting file locations.
   2) the two options "Original Link folder" and "most recent Relink Folder" are meaningless.
   I would like to be able to drag a job folder from the network and work on it with Indesign first looking in that local folder for its links, link folder and fonts instead of the original job folder on the LAN.
   
   Why? - lets say I had an idea and want to test it without ruining the Main job. I make… more

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5. 15.1.2 inserting ANY html is not working

   Version:
   bug only appears on inDesign 15.1.2 on OSX.
   I tested on inDesign 15.1.1 and inDesign 14.x and it had no issue.
   I also tested on inDesign 15.1.2 on Windows and it had no issue.

   Steps to reproduce the issue:
   -click on "object" -> "insert HTML code" then click "ok". changing the HTML snippet or not make no difference.

   Expected result:
   an HTML item is added and previewed correctly without any error message

   Actual Result:
   The preview of the HTML snippet is not working and after a few seconds, a dialog modal appears saying "Waiting time exceeded for HTML renderer. A poster image could not be generated."

   This is very annoying when using this feature manually and even more annoying when using a script that adds HTML elements because this message will appear and block inDesign every 10 seconds for each element created this way. Even a small document with 1 HTML item per page and 20 pages will be blocked for a few minutes.

   Version:
   bug only appears on inDesign 15.1.2 on OSX.
   I tested on inDesign 15.1.1 and inDesign 14.x and it had no issue.
   I also tested on inDesign 15.1.2 on Windows and it had no issue.

   Steps to reproduce the issue:
   -click on "object" -> "insert HTML code" then click "ok". changing the HTML snippet or not make no difference.

   Expected result:
   an HTML item is added and previewed correctly without any error message

   Actual Result:
   The preview of the HTML snippet is not working and after a few seconds, a dialog modal appears saying "Waiting time exceeded for HTML renderer.… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has also been fixed in the latest update of InDesign 2020 (ver. 15.1.3).
   Please update InDesign 2020 to version 15.1.3 to get the fix.

   — Adobe InDesign team

6. Spinning wheel keeps running make program not responding

   When starting up InDesign 2020 (15.0.3) it runs a ok for a couple of minutes, then the spinning wheel comes on/off randomly. When on its impossible to use the program.
   Its the program CEP Html Engine causing the problem. A lot of instances is started up (se attached image). Tried to debug the problem and found that its the file cef.pak (in CEP Program folder) that’s the problem. When removing this, everything is fine except that the startup popup is missing.

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   5 votes

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7. Reveal in Finder on NAS Server not working

   When using InDesign 14.0.3, on mac OS X Catalina (10.15.1), ctrl clicking the .indd file's title bar to reveal in finder doesn't work (switches to finder but doesn't reveal) if the .indd file is stored on NAS RAID server. Server connection is afp://
   Revel in Finder command works fine if the .indd file is stored locally.

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   Under Review  ·  amaarora responded

   Thanks for reporting. We will review it

   -InDesign Team

8. Issue: InDesign hangs for 30s or so before new document or window appears.

   Issue: InDesign hangs for 30s or so before new document or window appears.

   1. Using InDesign 16.0.1 on PC (Win10)
   2. Steps: Create new document or create new window for existing document.
   3. Expected: Prompt appearance of new blank document or additional window.
   4. Actual: InDesign hangs for 30s or so before new document or window appears.
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9. InDesign task remains active when application is completely closed on Windows

   Steps to reproduce:

   • Currently running Windows 10 Version 10.0.19042 Build 19042
   • Indesign v16.0

   1. Open InDesign
   2. Open any file and make edits.
   3. Close application
   4. Click on InDesign from program list on Windows to reopen

   Problem: InDesign task remains active in task manager when application is fully closed, giving impression that application may either be slow or inaccessible next time the user select applications from their list of programs.

   Expected result: Once the user closes the program, the task appears terminated from task manager, and application can be started the next time user clicks on its icon from the list of applications.

   Additional info: This issue occurs at random occurrences, and it was not possible to attach a screenshot.

   Steps to reproduce:

   • Currently running Windows 10 Version 10.0.19042 Build 19042
   • Indesign v16.0

   1. Open InDesign
   2. Open any file and make edits.
   3. Close application
   4. Click on InDesign from program list on Windows to reopen

   Problem: InDesign task remains active in task manager when application is fully closed, giving impression that application may either be slow or inaccessible next time the user select applications from their list of programs.

   Expected result: Once the user closes the program, the task appears terminated from task manager, and application can be started the next time user clicks on its icon from the list of applications.

   … more

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10. Publish Online roll over bug

    I'm using InDesign 2021 version 16.0.

    I seem to be running into an issue with the roll over effect in Publish Online. The issue seems sporadic, but once the bug happens, it doesn't fix itself.

    I've setup a timeline so that when you roll over the date, info will be visible. This works initially, but then when I try to go back to some dates that I've previously rolled over, the info does not show up. Expected result is to have the info shown when you roll over the date. Actual result shows that the button to trigger the roll over changes to it's roll over state but the info is not visible.

    See attached PNGs. Note that the date is supposed to be blue when mouse hovers over.

    I'm using InDesign 2021 version 16.0.

    I seem to be running into an issue with the roll over effect in Publish Online. The issue seems sporadic, but once the bug happens, it doesn't fix itself.

    I've setup a timeline so that when you roll over the date, info will be visible. This works initially, but then when I try to go back to some dates that I've previously rolled over, the info does not show up. Expected result is to have the info shown when you roll over the date. Actual result shows that the button to trigger the roll… more

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11. Better Trackpad

    Hey. This may sound weird but I would love for the trackpad on my windows laptop to work the way it does on my mac since they've come such a long way. I bet users would appreciate the effort from your side.

    2 votes

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12. escape key works intermittently

    On macOS, escape key works intermittently to close any dialog box, such as placed image, export, or save as. For decades, I have been flying along using the escape key to dismiss dialog boxes—until these latest versions. SO frustrating. Please fix!

    1 vote

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13. Indesign 15.1.2

    Depuis hier, mes raccourcis clavier "dupliquer/déplacer" (fleche+option+cliquer glisser) ne fonctionne plus.
    De même, déplacer un objet ou le faire tourner avec la touche majuscule pour qu'ils se déplace selon un axe horizontal/vertical ou qu'il tourne selon 45° ne fonctionne plus :-(
    Je ne trouve pas pourquoi...
    J'ai la dernière version OS et Adobe..
    Merci pour votre aide
    Estelle

    1 vote

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14. Each time I'm importing a picture or try to relink a picture it crashes

    I have the last version (16.0) and each time I'm trying to upload a picture on my document or relink a picture, my program is crashing.

    Look at here : https://www.loom.com/share/1244543c5d3742babcdc2948ec9bae65

    How can I fix this please.

    Thanks

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15. Updated to Mac OS Catalina 10.15.6 yesterday and now inDesign 15.1.1 is so slow that's it's almost unusable.

    Have tried three different inDesign files and each minor change or new page view produces the progress wheel for a full minute. I can't work like this. Please help.

    2 votes

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16. Preflight panel Overset text not showing page number

    SEE ALSO
    Preflight panel Overset text not identifying page number

    For a couple different files, I got an error message in the Preflight panel, indicating the presence of Overset text, but NO page number. In both files, it said it was an issue with footnotes, but not where. One of the suggested fixes is to allow Split Footnotes, but that option is already checked.

    julietw99713499_0-1606320681951.png

    After a lot of sleuthing, we eventually found the error. In one of the two files there were multiple errors in multiple locations. The entire footnote had vanished. The footnote reference was still there, but all of the text of the note had disappeared.

    julietw99713499_2-1606321000183.png

    As you can see, I had previously lengthened the page to make room for the footnote text at the bottom of the page. But then the program decided, nope, not enough room for that after all, and made the entire footnote disappear.

    When I lengthened the page by 0p1, Poof! the footnote text magically reappeared. If I shortened it by that 0p1 again, the footnote text stayed in place.

    1. Why does it suddenly decide the page is too short, when it was not too short before or after that time?

    2. Why has the Preflight panel gotten less smart than it used to be and can no longer identify the location of the error?

    I upgraded to version 16.0 and got the same results.

    Windows PC, 64-bit, shown here is 15.1.2, but as noted, after I upgraded to version 16.0, the Preflight panel didn't get any smarter.

    SEE ALSO
    Preflight panel Overset text not identifying page number

    For a couple different files, I got an error message in the Preflight panel, indicating the presence of Overset text, but NO page number. In both files, it said it was an issue with footnotes, but not where. One of the suggested fixes is to allow Split Footnotes, but that option is already checked.

    julietw99713499_0-1606320681951.png

    After a lot of sleuthing, we eventually found the error. In one of the two files there were multiple errors in multiple locations. The entire footnote had vanished. The footnote reference was still there, but… more

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17. Permission issue when opening first time from OSX server

    Permission issue when opening first time from OSX server.
    When opening Indesign file from OSX server, it gives error message: "Cannot open the document ”Xxxx: Xxxxx: Xxxxxx: Xxxxx: Xxxxxxx.indd”. You may not have permission or the document may be open already." When trying again, the file open normally. File is not open already, permissions are ok. Other versions of InDesign opens file ok. Indesign CC2020 / macOS Big Sur 11.0.1.

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18. inDesign 2020 removed the zoom view box from the top menu bar

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or out by one factor, whereas the zoom view box at the top menu bar would let you instantly jump the view in our out by 3 or 4 "sizes."Count me as a most unhappy user who will stay with inDesign 2109.

    By the way... inDesign 2020's menu bar is now empty to the right of "help." So what was gained taking this highly useful feature away? And why not give users the option to have that zoom view menu feature in one of the pre-sets like "Essentials Classics"? I will grumble once more about my unhappiness at the loss of this important feature and the hubris of Adobe engineers to drop such a valuable element of this software.

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or… more

    11 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

    To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

    Meanwhile, we are reviewing this request.

    —
    Adobe InDesign team

19. Creative Cloud hijacks my entire computer - slow to the point of unworkable

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to ensure it wasn't any preferences or cache issues
    • Watch the activity monitor and close everything else to work
    • Had support help and even up to engineers with no luck
    • Rolling back to 2018 version

    Creative Cloud and using InDesign seems to take up to 2-3G of my RAM to operate which seems ridiculous and taxes the computer too much. That's nearly 50% of the computer's RAM which doesn't seem right. At times I see that I only have 39MB left in RAM and that causes the whole thing to go slow.

    I don't really keep anything on the computer and run external drives so that the main computer is not taxed. Still is slow because Creative Cloud is hijacking my 'virtual memory' apparently. I clean regularly and now have to optimise as I work to make it speed up using CleanMyMac.

    Now there is a new update to InDesign v16.0 and it is not compatible with High Sierra but says I need 10.14 or later. I'm very concerned about updating to Mojave as it seems that it will only increase the amount of RAM being used and make the computer unworkable. I can't upgrade the RAM at the moment, and I do need InDesign to earn my living. I've timed some days that I lose collectively hours of lost time with this slowness and crashing - it is beyond frustrating and been putting up with it for over a year since the 2019/2020 upgrades.

    It really isn't OK that this isn't addressed by Adobe. There are bugs in the code and the cloud based system is too taxing on the RAM. Surely the old way of installing some software on the machine was more manageable.

    Is there any way to reduce the tax on the RAM please?

    Current computer: Mac OS10.13.6, Retina 4K, processor 3GHz Intel Core i5, Memory 8GB 2400 MHz DDR4, Mac HD, Graphics: Radeon Pro 555 2048 MB

    Model Name: iMac
    Model Identifier: iMac18,2
    Processor Name: Intel Core i5
    Processor Speed: 3 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 8 GB
    Boot ROM Version: 166.0.0.0.0
    SMC Version (system): 2.40f0

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to… more

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20. Text lag/slow when Documents Folder is present (package)

    Since 15.03 there is a Text lag after opening documents that are in a folder that has a Documents folder. This delay has gotten worse in 15.1. If you're working from packaged InDesign folder, try deleting the document fonts folder inside it. Lagging was caused because of a double up in fonts on my computer. This took a month of testing by myelf and IT team to finally figure out!

    4 votes

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