256 results found

1. Online Published Documents show a blank screen after clicking PDF download button.

   Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

   https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

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   10 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents with PDF download capability ?
   3. Which type of accounts are you using : Paid or Trial or something else ?
   4. Please specify your Platform, OS version and Browser information

   A short video depicting the issue will be very helpful

2. I am using Indesign CC 2018 on my laptop (windows). I wanted to publish document onlilne, but getting an error (error # 40). Please help.

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   1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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3. Videos and buttons get cut in half when placed over a 2 page spread in Publish online and Fixed layout EPUB

   When a video or button is placed across two pages on a spread, both gets cut in half, working separately on different pages. So, if video is played in Publish Online document or Fixed Layout EPUB, only half part is played.
   Similarly with buttons, only half button gets clicked.

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   Under Review  ·  0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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4. Publish Online download PDF kills buttons/interactivity

   Steps to reproduce: post a Publish Online document, then click to download a PDF.
   
   Expected result: all buttons and interactivity would remain.
   Actual result: all buttons disappear and all interactivity is lost. Occurs in both Chrome and Safari, on desktop and handhelds.
   Using ID 13.1 on Mac High Sierra.

   5 votes

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   2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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5. Publish Online Dashboard empty

   My Publish Online Dashboard doesn't show any of my publications (the section "Document Trends" remains totally empy after I publish or update a document. Though I manage to push the documents online and the share-link URLs do work.

   Thx in advance for your concern

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   4 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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6. Graphics shift when using Publish Online

   When using Publish Online, graphic elements (mostly color blocks) move in the published version. Oddly enough, when you click to view thumbnails, the thumbnails look correct. (Example: navy color block on right page should align with color block on left page).

   Using InDesignCC.

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7. Sound not working when Publish Online

   I'm working on a book to be an epub. The epub version works perfectly (sound/animation), then I had to make another version for the publish online. The problem was, when convert to publish online directly, sound was going on way before it's page, for example, on the first page we were hearing the next 4 pages almost at the same time. I solved this problem by inserting play/pause buttons for the sounds. It was working perfectly fine last week, and now this week, some pages don't play sound at all. But in the epub preview in InDesign, everything is working perfectly fine.

   I'm working on a book to be an epub. The epub version works perfectly (sound/animation), then I had to make another version for the publish online. The problem was, when convert to publish online directly, sound was going on way before it's page, for example, on the first page we were hearing the next 4 pages almost at the same time. I solved this problem by inserting play/pause buttons for the sounds. It was working perfectly fine last week, and now this week, some pages don't play sound at all. But in the epub preview in InDesign, everything is working… more

   6 votes

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   3 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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8. World-Ready composer breaks hyperlinks for Publish Online

   When the WR composer is applied to text, it breaks hyperlinks when the document is published via Publish Online. The hyperlinks work fine when the document is sent to PDF. The hyperlinks work fine when the WR composer is changed to the Adobe Paragraph Composer.
   This is to correct the title of this bug report, please reference it: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/33786565-publish-online-breaks-hyperlinks

   11 votes

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

9. HTML Export Endnotes with Hyperlinks

   Version: InDesign CC 2018 - 13.1

   Steps to Reproduce:

   1. Use the endnote feature and in one of the endnotes (preferably after the first one), add a hyperlink.

   2. Export the InDesign document to HTML

   Expected Result: All endnote references are hyperlinked and the numbers for each endnote are backlinked back to the reference.

   Actual Result: Endnote number is missing for all endnotes after the hyperlink that was added to the endnote and no linking occurs after the manual hyperlink.

   • 

   13 votes

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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

10. Publish Online Dashboard Analytics disappearing...

    Apparently, the analytics for Publish Online are disappearing. Possibly anything before the most recent 25 are gone. Will those be returning? Can we recover that data? My clients need the info and sometimes request it months later, and we publish a ton of stuff using the system.

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    Closed: Fixed  ·  1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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11. Images pixelated when published online, if the frame is scaled

    Images inside scaled frames can be pixelated when published. It looks like the frame scaling is applied to the resolution i.e. a 10% scaled frame will have 10% of the desired resolution. Reproducible if 'Adjust scaling percentage' preference is set. Setting a higher export resolution in the 'Publish Online' dialogue doesn't fix it.

    InDesign CC 2018, probably older versions with Publish online.

    5 votes

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12. interactive button

    I can't get the interactive button working on Epub preview, Epub export, or publish online. Either to activate an animation or the different appearances.

    I've try reinstalling indesign CC 2018, and it till won't work.

    4 votes

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13. Publish Online Dialog Box is Completely Blanked Out Except Top Border and Minimize X

    While in InDesign CC 2018 (13.0.1 x64) and selecting the "Publish Online" button or drop down menu command, the dialog box that pops up is completely blacked out. The only discernable features are the border and the "X" to close out of the dialog box. When hovering the mouse over the dialog box, it responds in ways that alert you to the fact all the features are still there and active - you just cant see them. The text field curser and the hand with a pointing finger appear at different spots. To see what would happen, I clicked in the box where I suspected the "Publish" button would be and it did actually publish my document online. So everything seems to be working fine except you cannot see what you're selecting. This obviously prevents one from naming a file or selecting various options.

    I spent three hours with support to resolve the issue with no improvement. Support took control of my computer and we went through a lot of steps.
    Upon restarting my computer at one juncture I was disconnected from support and did not re-establish a connection. Here is a list of things we did before that happened.

    • Deleted preferences
    • Signed out and signed back in (a bunch)
    • Deleted Temp Files
    • Uninstalled and reinstalled InDesign
    • Uninstalled "cleaned" and reinstalled InDesign
    • Uninstalled Creative Cloud and all related files, then reinstalled
    • Changed default browser
    • Removed Ad Block
    • Changed some file permissions
    • and a bunch of other things I didn't really understand

    Help.

    While in InDesign CC 2018 (13.0.1 x64) and selecting the "Publish Online" button or drop down menu command, the dialog box that pops up is completely blacked out. The only discernable features are the border and the "X" to close out of the dialog box. When hovering the mouse over the dialog box, it responds in ways that alert you to the fact all the features are still there and active - you just cant see them. The text field curser and the hand with a pointing finger appear at different spots. To see what would happen, I clicked in… more

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14. Content following a list exports to HTML/EPUB as part of the last list item

    When exporting a document that includes a list to EPUB or HTML, everything after the list is exported inside the last list item. Attached screen shots show the issue.

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    132 votes

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    20 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has got fixed in the recently released versions of InDesign, starting with InDesign 2022.

    
    

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    Adobe InDesign team

15. Character Style "Include Classes in HTML" checkbox removes whole tag

    The "Include Classes in HTML" checkbox doesn't work for Character Styles. Whereas paragraph styles and object style export without the class, character styles actually export without the tag at all—losing any formatting for that style. This is the case both in HTML and EPUB export.

    9 votes

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16. publish online navigation buttons disappear in browsers and don't come back

    When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the arrows. This is a browser issue, NOT a document issue - this happens with ALL documents.

    When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the… more

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    60 votes

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    66 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has now been fixed for the browsers which were showing this anomalous behavior.

    Please check to see if it is working fine now and let us know if the problem still occurs for you.

    
    

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    Adobe InDesign team

17. Cannot resize Epub Interactivity Preview panel

    I can not resize the Epub Interactivity Preview Panel at all.
    I am using the latest InDesign CC 2018.

    SWF Preview panel is fine.

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    18 votes

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    Closed: Fixed  ·  amaarora responded

    Hi all,

    We worked on this issue . Please update InDesign to latest release i.e. 14.0.2 and let us know if the issue is fixed for you.

    Thanks

18. Publish Online

    On Android phones and tablets: Publish Online skips pages when trying to swipe from page-to-page in certain Publish Online documents.

    The thread on the forums is here: https://forums.adobe.com/thread/2419718

    The documents that have been reported to exhibit this behavior include:

    1, "Five Days from Nowhere," found here https://helpx.adobe.com/indesign/using/publish-online.html

    1. And also this document that's in my Publish Online gallery https://indd.adobe.com/view/ab79b8c6-1265-44e3-aeae-7dccfb89cd94
    15 votes

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    Closed: Fixed  ·  7 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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19. HTML ads produced in InDesign are exporting distorted and wrong.

    HTML ads produced in InDesign are exporting wrong. Fonts distorting, bevel and drop shadow not showing up. Several other elements look wrong.

    2 votes

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20. publish online

    Unable to create a URL from the Publish Online button. Does not complete task. Freezes at 98%. I have tried restarting (app and computer both) using a different file extension, etc.

    1. Indesign CC 2018 13.1.0 x64 Windows
    2. Click "publish online" from INDD or IDML file
    3. URL from the "publish online" command.
    4. Hangs out at 98% and doesn't produce a URL, but doesn't totally freeze the program. I can still use the program while this happens.

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    4 votes

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    7 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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