257 results found

1. Publish Online Dashboard Fails to Show Analytics

   The analytics information will not load for individual documents or in the overview tab for documents published online from InDesign. I have found this to be a problem on macOS Mojave and Windows 10 using multiple web browsers including Safari, Chrome, Firefox, and Edge.

   When attempting to use view analytics or delete the online document, nothing occurs on the Document Trends page.

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2. Master page shadow/effects cause white knockouts when published online

   When using the Publish Online feature, effects applied to elements on a master page is causing white knockouts in the online viewer. Further testing showed that having type behind the master page effects appears to make the knockout go away.

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3. animation file from indesign, 'recovered files' every time in trash (indesign didn't crash)

   when I save an animation file from indesign, I get a 'recovered file' every time I restart my Mac. I try to remove it, but then my document starts going crazy. (indesign didn't crash, it just happens)

   animation in indesign works fine, but the maps keep coming and it is irritating.

   indesign 2020 with newest version
   mac catalina newest version

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4. shared destination hyperlinks do not get inserted into exported epub 3 (InDesign CC 2020 v15.0)

   I have a document with many shared destination hyperlinks. When I go to export this document out to an epub 3 file, non of the shared destination hyperlinks are inserted into the epub file. This is a huge problem.

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   Need More Info  ·  amaarora responded

   Hi,
   Can you please share a sample file with which the issue is reproducible at amaarora@adobe.com?

   I tried with some custom files but was unable to see the issue (checked on Sigil epub viewer)

   Thanks
   InDesign Team

5. Email Hyperlinks Not Responding in Published Online File

   I have a document that contains some email hyperlinks throughout it. I set up the hyperlinks with the link to "email" option, and then the address as the destination. Creating a "mailto:xyz@xyz.com" link.

   After publishing online, when the links are clicked on, it takes the page to a "could not connect" page and does not respond correctly. BUT all email links work completely fine when copied and pasted, right click and opened up in a new tab, when clicking directly from an exported PDF, when clicking from the downloaded PDF from the published online document, etc. It's only from the direct link/web version of the published online.

   When you hover over it, the link in the bottom left shows displays "mailto:xyz40%xyz.com". Showing 40% instead of the @. I have read other forums and articles discussing this and saying that is a glitch in Adobe that can potentially cause problems at times. Which may be the root of my problem, may not be.

   I have also read about the workaround of this and I have tried changing my hyperlink from a link to "email" to an "URL" link, with the "mailto:" as the URL. That does eliminate the 40% mumbo jumbo I see in the bottom left, but the same problem occurs. Link does not work when clicking directly online from published version. Works fine all other ways. It's odd and very frustrating.

   I'm using a completed updated version of InDesign CC 2019.

   I have a document that contains some email hyperlinks throughout it. I set up the hyperlinks with the link to "email" option, and then the address as the destination. Creating a "mailto:xyz@xyz.com" link.

   After publishing online, when the links are clicked on, it takes the page to a "could not connect" page and does not respond correctly. BUT all email links work completely fine when copied and pasted, right click and opened up in a new tab, when clicking directly from an exported PDF, when clicking from the downloaded PDF from the published online document, etc. It's only… more

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6. animated gif

   The animated gif in attachment does not animate in InDesign or when part of a published ebook. I used the Mac iBook to view it.

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7. Publish Online Error "An error occurred while uploading your document. Please try again."

   For months I have been getting this error message. I have followed all the steps previously mentioned and it still wont fix the issue. Please see the attached image. The last time I was able to publish online was in June 2019.

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8. Content following a list exports to HTML/EPUB as part of the last list item

   When exporting a document that includes a list to EPUB or HTML, everything after the list is exported inside the last list item. Attached screen shots show the issue.

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has got fixed in the recently released versions of InDesign, starting with InDesign 2022.

   
   

   --

   Adobe InDesign team

9. Why hasn't the online dashboard delete file feature been fixed yet?

   See details

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10. publish online navigation buttons disappear in browsers and don't come back

    When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the arrows. This is a browser issue, NOT a document issue - this happens with ALL documents.

    When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the… more

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has now been fixed for the browsers which were showing this anomalous behavior.

    Please check to see if it is working fine now and let us know if the problem still occurs for you.

    
    

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    Adobe InDesign team

11. InDesign Publish Online Not Clickable on Windows in Chrome or Firefox

    Working in: Adobe InDesign CC 2018

    We recently published a guide online using Adobe Publish online. The clickable elements (buttons, interactive elements) are not clickable on touchscreen PCs in Chrome or Firefox, but the touchscreen works (not as clean, but works). This issue is not present when the PC users are in safari or internet explorer. All content was created and published on a Mac, and no macs have had an issue.

    The content is private, but I can send the guide to anyone from Adobe on a person-person basis.

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed in the recent versions of InDesign.

    
    

    --

    Adobe InDesign team

12. Minion Pro Glyphs won't export to epub

    Minion Pro glyphs won't export to epub despite license saying it's supposed to be supported. Other glyphs are working (wingdings 2 are showing in the pic). It does export to pdf, just not epub.

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13. Text variables consistently break export to fixed epub, resulting in crash.

    When there are multiple text variables (say in a running foot, or TOC) the export to fixed epub causes InDesign to crash. When the variables are resolved to actual text, the export works fine. I tried this in InDesign 14.0.2 and also in the Beta Build (14.0.3.407) with the same (crash) result.

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14. HTML export creates random "id" values for Object styles tags

    When exporting html and I check include classes, InDesign generates "id" values for Object Styles.

    This could be be useful if there was a way to define the "id" value, but there seems to be no way to do that. Nor is there a way to turn it off outside of unchecking export class

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15. Export to Fixed Layout EPUB - Poor Image Quality

    I am currently working on a graphic novel project that I am planning on submitting to apple books as an epub file. The files were created in adobe illustrator and subsequently, linked into adobe indesign to create the final published product. I have noticed that the image quality when exported to epub is far inferior to when that same file is exported to a pdf file. That is regardless of the alterations that you make to PPI or other options (such as altering between PNG, JPG and other file formats) prior to exporting to epub. I have adjusted the PPI to 300 and still the color of the document and the overall image quality lack. I find myself having to ***** open the epub to exchange out the indesign generated files for files that I optimized in illustrator (which can be a painfully tedious process if you have a ton of pages/images to optimize). These newly optimized files look far better at a fraction of the size of the indesign generated files. I located this forum thread from 2011 that actually seems to correspond to my problem (https://forums.adobe.com/thread/871355).

    Please let me know if you need any additional information.

    Regards,

    Tom

    I am currently working on a graphic novel project that I am planning on submitting to apple books as an epub file. The files were created in adobe illustrator and subsequently, linked into adobe indesign to create the final published product. I have noticed that the image quality when exported to epub is far inferior to when that same file is exported to a pdf file. That is regardless of the alterations that you make to PPI or other options (such as altering between PNG, JPG and other file formats) prior to exporting to epub. I have adjusted the PPI… more

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16. Publish online doesn't work after update the 14.0.2x64 versio

    After updated the 14.0.2 x 64 versio, the publish online doesn't work.

    I was Sign out and Sign in my Adobe Creative Cloud account, but stiil don't work.

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17. Can't edit bookmarks

    Ver. 14.0.1 - The interactive Bookmarks window doe not allow me to edit an existing bookmark. When I delete the bookmark in InDesign and then create a PDF it continues to exist in the PDF. Why am I unable to edit the bookmark?

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18. Publish online feature not working after deactivating renewal of creative cloud plan

    After I deactivated the renewal of my annual plan (long before the date of renewal), I experienced an issue. When I try to publish from InDesign, it says "error #315: this service is unavailable...". On the My Plans section of the website it says I should still have access to this service until my plan expires. I contacted customer support and they basically told me they can't do anything. I assume this is a bug as the website says I do have access to it, but the app wont let me use it.

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19. it takes forever to get the document analytics then it comes up after 5 -7 minutes with all zeroes. Trying again, it comes up with other #s

    it takes forever to get the document analytics then it comes up after 5 -7 minutes with all zeroes. Trying again, it comes up with other #s

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20. publishing not working in chrome, FF

    I am using indesign 13.1. I have several published documents that are suddenly not working in FF and Chrome, but are working in Safari.

    For example, click on read now on this page:
    https://merce-cunningham-bm.now.sh/history-detail

    or this page:

    https://sfarts.org/monthly.cfm

    In Chrome -- nothing happens. But those pages work in Safari.

    Those two documents were created by different companies, so it is not an indesign intallation issue, as the support chat person insisted.

    These pages have been working well for a long time.

    I am the only one affected by this? Seems unlikely....

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    8 votes

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