256 results found

1. You do not have access to Publish Online service

   Hola, actualmente estoy corriendo la versión 16.0 de Indesign, sin embargo al momento de hacer algún tipo de publicación en línea me arroja ese error pero no me da más detalles.

   Todas las publicaciones de mi empresa estan actualmente caídas, alguien podría ayudarme con este error por favor?

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document tryin

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document trying work out some kinks in the button operations and animation timing.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service.

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. You do not have access to Publish Online service.

   I've been making interactive documents to be shared via the Publish Online function. Suddenly I'm getting the message: 'You do not have access to Publish Online service.' What's going on? I need to be able to share my work.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. I am unable to publish or access Adobe Online Dashboard- This is what I found

   I am unable to publish or access Adobe Online Dashboard- This is what I found:
   https://status.adobe.com
   https://www.datacenterknowledge.com/uptime/aws-cloud-outage-hits-customers-including-roku-adobe
   https://downdetector.com/status/adobe-creative-cloud/map/

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. "You don't have access to Publish Online Dashboard" error

   Hello!

   I've been using Publish Online to make presentations for clients, and today I got a weird problem:

   Every time I try to publish, it says to check my connection (which is fine).
   And when I try to go to Publish Online Dashboard, it says that I don't have access to it, which I should have as I'm paying for Adobe.

   Does anyone knows how to fix this? I've seen the problem here on the blog, but I never saw the "How to solve it".

   Thank you

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Can't publish online.

   Everything worked fine until 17.00 Moscow time. Antivirus is disabled, the Internet is working.

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Publish Online 'Document Not Found' error message

   Getting the following error when visiting any Adobe Publish Online document.

   Document Not Found. The document you requested does not exist. Please check the link used to make sure it’s accurate.

   Is this an internal issue? This is extremely concerning because our company has multiple documents in this format and none of them are working.

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. "You do not have access to Publish Online service" error

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document having had some edits.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

   Has anyone had this happen before and know what to do? I tried restarting InDeisgn and connecting to a different wifi network.

   7 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Publish Online not available!

   On selecting File/Publish Online, a pop-up informs me that "You cannot use this function at this time. Please check your internet connection". Internet is working and I am signed in to CC

   Version: InDesign 15.1.3

   •  

   •  

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Search option is not working on EPUB fixed Layout

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT use the re-flowable option.

    2) For years, we've exported as INTERACTIVE PDF. This allowed users to open with the FREE Adobe Reader and enjoy all the embedded media and search. However, as an exported pdf format, Adobe Acrobat uses flash to play video and audio rather than a different means and as I'm told, due to the removal of flash, Adobe Reader will no longer allow for interactive pdfs to have audio and video controls. So that makes a PDF format not usable for this project. (infuriating!)

    3) Next Option: Publish to Online. However, this option does not allow for search and does not include password protection. Again, making this exported format not usable for my client.

    4) Next option: .Epub. On my mac, the same mac that creates the Indesign file, within Adobe Editions, the epub file works as expected. However, it does not work on any PC that we've tested. The fixed-format has an error and is not searchable and on some computers, the epub file will NOT even open in Adobe Digital Editions. Again, making this exported .epub file format unusable.

    IMPORTANT: Where does this leave me? What format can I use and distribute from InDesign?

    This seems LIKE A HUGE ISSUE for ADOBE and is very detrimental to my professional work.

    I've been told that Adobe Digital Editions is an end-of-life product and no longer has support. What application is InDesign exporting epub files to work in then? What other viewing options does my client have?

    Please help!

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Export to ePub / html removes single characters from class names randomly

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors are not restricted to one document; they also occur to another document with the same style sheets.

    Changing these names revealed that this issue is related to a specific character in the class name, rather than the number of characters, as follows:

    – changing to span class="Clr" outputs span class="Clr"
    – changing to h4 class="Evnt-Month" outputs h4 class="E nt-Month" (h4 class="Event-Date" remains OK)
    – changing to span class="Lnk" outputs span class="Ln"

    This means that, for some reason, random characters in specific class names are being removed or replaced with spaces.

    Timing: I've updated my Windows 10 Pro to version 20H2, build 19042.630, but I've looked at a backup file created before that update and the issue was still present - therefore it's not related to the recent Windows feature update. The issue was not present last month, when I exported a document with the same settings, using InDesign v15.1.3 x64 - so it's happened after that. Therefore, this issue must be caused by a bug in the 2021 version of InDesign (v16.0 x64). I have confirmed this by exporting the same document as last month in v16, and the same error is present in that exported file.

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. I do not have access to publish online

    Hi, I've beed publish my file online. But now i cannot access the publish online feature, It says check your network connectivity and in the dashboard also say I cannot access. Please help me to fix this file https://indd.adobe.com/view/cb0a5621-a3f0-40cc-91e7-579a11301261

    Im running v 14-0-3

    •  

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. I want my ebook to swipe left to progress through the story as it's set up as spreads all the way. It's in English
    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Problème d'affichage des outils de révision dans In Design

    Bonjour, j'ai testé l'outil révision dans In Design avec mes collègues, mais j'ai un problème lorsque je clique sur "Aller à l'examen" pour voir les modifs en ligne, mon ordinateur (PC récent intel Core i9) ouvre par défaut le navigateur Microsoft Edge, et je ne visualise que les 2 premiers outils de révision (la pipette et l'épingle), je ne vois pas les textes surlignés, barrés ou entourés. Sur les nouveaux PC, on ne peut pas changer le navigateur par défaut. Pour visualiser les modifs, il faut que j'ouvre Firefox, que je copie le lien sécurisé produit par le logiciel In Design et que je me réidentifie sur ma suite Adobe. Comment faire remonter l'information à Adobe pour signaler ce bug d'affichage ?
    Ou y a-t-il un moyen d'afficher dans In Design les corrections (surlignage/texte barré/épingle) sans être obligé de cliquer sur chaque commentaire.
    Par avance merci.

    Bonjour, j'ai testé l'outil révision dans In Design avec mes collègues, mais j'ai un problème lorsque je clique sur "Aller à l'examen" pour voir les modifs en ligne, mon ordinateur (PC récent intel Core i9) ouvre par défaut le navigateur Microsoft Edge, et je ne visualise que les 2 premiers outils de révision (la pipette et l'épingle), je ne vois pas les textes surlignés, barrés ou entourés. Sur les nouveaux PC, on ne peut pas changer le navigateur par défaut. Pour visualiser les modifs, il faut que j'ouvre Firefox, que je copie le lien sécurisé produit par le logiciel In… more

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Problème d'affichage des outils de révision dans In Design

    Bonjour, j'ai testé l'outil révision dans In Design avec mes collègues, mais j'ai un problème lorsque je clique sur "Aller à l'examen" pour voir les modifs en ligne, mon ordinateur (PC récent intel Core i9) ouvre par défaut le navigateur Microsoft Edge, et je ne visualise que les 2 premiers outils de révision (la pipette et l'épingle), je ne vois pas les textes surlignés, barrés ou entourés. Sur les nouveaux PC, on ne peut pas changer le navigateur par défaut. Pour visualiser les modifs, il faut que j'ouvre Firefox, que je copie le lien sécurisé produit par le logiciel In Design et que je me réidentifie sur ma suite Adobe. Comment faire remonter l'information à Adobe pour signaler ce bug d'affichage ?
    Ou y a-t-il un moyen d'afficher dans In Design les corrections (surlignage/texte barré/épingle) sans être obligé de cliquer sur chaque commentaire.
    Par avance merci.

    Bonjour, j'ai testé l'outil révision dans In Design avec mes collègues, mais j'ai un problème lorsque je clique sur "Aller à l'examen" pour voir les modifs en ligne, mon ordinateur (PC récent intel Core i9) ouvre par défaut le navigateur Microsoft Edge, et je ne visualise que les 2 premiers outils de révision (la pipette et l'épingle), je ne vois pas les textes surlignés, barrés ou entourés. Sur les nouveaux PC, on ne peut pas changer le navigateur par défaut. Pour visualiser les modifs, il faut que j'ouvre Firefox, que je copie le lien sécurisé produit par le logiciel In… more

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. publish online

    In InDesign 2021, publish online refuses to complete. When we close the dialog box and reopen it later, it refuses to let us do another publish online.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Translation bug : Spread -> Grossi instead of Planche (in french)

    1. Click on publish online button Single Page is well translated as "Un(e) seul(e)" (page) Spread is wrongly translated as "Grossi" Grossi means bigger (or what we had with trapping : spreading inks, so making ink marks bigger) Planche which has been the accepted term in inDesign for ages.

    (also known as 09/01/2017 #ID-4199114)

    11 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Under Review  ·  amaarora responded

    Thanks for reporting this issue. We will review it

    -InDesign Team

18. 503f

    Hey
    Trying to advertise online using InDesign CC 2021 v16.0,
    And receives an error message (Figure 4)
    1. Click on:
    digital publishing> publish online> And receives an error message <error # 503f: an unknown error occurred. retry after some time.

    Unable to publish a document in ePub / HTML / Publish to the Web.

    I will ask for help or a solution

    Thanks

    •  

    •  

    •  

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Messed up tags for export to epub

    The tags and classes have been suddenly and unexplicably changed around among the paragraph formats. The circles mark places where the text is just wrong and the arrows point to where the text should be (ie the format where I entered it). Super wierd.

    Might have some connection to the crashes I have had for a while when I have entered tag for export information and when trying to save the format, the whole program shut down. Not in this particular file though.

    Please unravel this mess.

    / Vic

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Publish online no longer allows hyphens and dashes in title

    Is this a new restriction or a bug. It started after the update to 2021 version.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Some changes were done as a part of the Security review. As part of that review, Special characters are no longer allowed in the Title field in Publish Online starting with InDesign 2021.

    —
    InDesign Team